MacKenzie King
San Antonio,TX
Summary
Reliable and upbeat customer service employee that is successful in promoting client loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and creating positive client experiences. Excellent relationship-builder with a dedicated work ethic.
Overview
3
3
years of professional experience
Work History
Wellness Consultant
TruFusion
01.2022 - Current
- Completed 20 required customer calls and 10 e-mails per day
- Assisted clients by answering questions and troubleshooting any problems with their accounts
- Sold memberships and increased client retention
Beauty Advisor
Sephora
05.2022 - 05.2023
- Identified skin and hair needs of clients to provide assistance in choosing best products
- Promoted additional products and services to increase sales numbers and revenue
- Processed payments at the register and increased client retention by promoting loyalty programs
Guest Advocate
Target
06.2020 - 03.2022
- Operated cash, check, and credit card transactions and increased guest retention through promoting loyalty programs
- Communicated and interacted with guests to build inclusive guest experiences
- Provided assistance at the Guest Services desk, resolved guest complaints and discrepancies, processed returns, and answered phone calls
Education
Forensic Psychology
Texas State University
San Marcos, TXForensic Psychology
The University of Texas At San Antonio
San Antonio, TXAssociate of Science - Prenursing Studies
San Antonio College
San Antonio, TX08.2025
Skills
- Customer Service and Experience
- Product Knowledge
- Customer Inquiries
- Inventory Control Processes
- Cash Register Operations
Professional References
Bri Martinez
Store Manager
Sephora
17503 La Cantera Pkwy
San Antonio, TX, 78257
(210)787-3007
Mandy Ramos
Assistant Store Manager
Sephora
17503 La Cantera Pkwy
San Antonio, TX, 78257
(210) 787-3007
Katy Jones
General Manager
TruFusion San Antonio
5846 Worth Pkwy Building 1, Suite 107
San Antonio, TX, 78257
(210) 208-8300
Timeline
Beauty Advisor
Sephora
05.2022 - 05.2023
Wellness Consultant
TruFusion
01.2022 - Current
Guest Advocate
Target
06.2020 - 03.2022
Forensic Psychology
Texas State University
Forensic Psychology
The University of Texas At San Antonio
Associate of Science - Prenursing Studies
San Antonio College
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