Mackenzie Klakulak
Edmond,OK
Summary
Strong leader and problem-solver dedicated to streamlining operations to promote organizational efficiency and successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
10
10
years of professional experience
Work History
Operations Manager
HML Janitorial
10.2021 - Current
- Developed strong relationships with clients through professionalism and consistent delivery of reliable services successfully filling schedule,
- Performed make ready cleans, regular cleans, deep cleans, and office cleans tailored to clients needs,
- Controlled finances to lower costs and keep business operating within budget.
- Negotiated contracts with vendors and service providers to secure favorable terms of service.
Retail Sales
Southern Tire Mart
08.2021 - 10.2022
- Provided customers with excellent service while helping to find the right tires for their lifestyle and budget
- Created and closed invoices for commercial accounts
- Managed inventory of tires strategically to meet current sales needs
- Led team meetings to cultivate teamwork throughout the store
Senior Customer Advocate
Carvana
10.2017 - 08.2021
- Implemented solutions within a rapidly growing complex logistical system involving leadership, employees, customers, vendors, and fleet management
- Consistently exceeded performance metrics while maintaining a focus on providing excellent customer service.
- Scheduled/day-to-day operations at 2 OKC locations.
- Trained and onboarded all new team members.
Shift Supervisor
Starbucks
07.2014 - 06.2018
- Completed store opening and closing procedures and balanced tills.
- Ensured smooth operations during peak hours by effectively managing resources and customer satisfaction.
Education
Bachelor of Business Administration -
University of Central Oklahoma
Edmond, OK05.2017
Associate of Applied Sciences -
Oklahoma State University – Institute of Technology
Okmulgee, OK05.2013
Skills
Customer Service
Team Leadership
Problem-Solving
Inventory Management
Budget Development and Management
MS Office
Invoice Processing
Staff Training
Schedule Management
Service
- TYPROS Earth Day Park Clean Up (2023)
- Big Event UCO (2016)
- Jesus House Thanksgiving Volunteer (2014-2015)
- Relay for Life (2014)
Leadership and Honors
- TYPROS Member, Leadership and Service Crew & Business Development Crew (2022-2023)
- 5 Star Customer Review Patch, Carvana PATCH Program (2018)
- Carvana Southwest Region Advocate of the Month (2018)
- Student Programming Board Member (2016)
- 2X Partner of the Quarter Starbucks Memorial & Bryant (2015,2016)
- Sigma Alpha Lambda Member (2014)
Timeline
Operations Manager
HML Janitorial
10.2021 - Current
Retail Sales
Southern Tire Mart
08.2021 - 10.2022
Senior Customer Advocate
Carvana
10.2017 - 08.2021
Shift Supervisor
Starbucks
07.2014 - 06.2018
Bachelor of Business Administration -
University of Central Oklahoma
Associate of Applied Sciences -
Oklahoma State University – Institute of Technology
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