Mackenzie Koob
Iowa City,IA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
2
2
years of professional experience
Work History
Brand Representative
Hollister
12.2022 - Current
- Increased brand awareness by conducting product demonstrations and engaging with customers.
- Enhanced sales performance through effective communication of product features and benefits.
- Provided excellent customer service, resulting in positive feedback and repeat business.
- Collaborated with team members to develop innovative marketing strategies for promoting the brand.
- Monitored inventory levels closely, ensuring adequate stock availability during peak periods or promotions.
- Mentored junior team members to help them develop essential skills for success in their roles as Brand Representatives.
- Contributed to the development of engaging visual merchandising displays that showcased products effectively while attracting customer attention.
- Handled customer complaints professionally, resolving issues promptly to maintain positive brand perception and customer satisfaction.
Cashier/Customer Service Representative
Scheels
08.2021 - 10.2022
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Promoted store promotions and incentive programs to increase overall sales revenue.
Education
BBA - Pre-Business
University of Iowa
Iowa City, IA05.2027
High School Diploma -
East High School
Sioux City, IA05.2023
Skills
- Relationship Management
- Revenue Generation
- Brand Building
- Campaign Management
- Mind for Marketing
- Goal-Oriented
- Attention to detail
- Time management
- Organizational skills
- Creative problem-solving
- Customer Engagement
Timeline
Brand Representative
Hollister
12.2022 - Current
Cashier/Customer Service Representative
Scheels
08.2021 - 10.2022
BBA - Pre-Business
University of Iowa
High School Diploma -
East High School