Mackenzie Kraft
Statesville,NC
Summary
Reliable healthcare administrative and patient support professional with a background in resident care, unit secretary duties, and front-office coordination. Known for managing appointments, verifying information, maintaining accurate records, and supporting residents and patients with compassionate, timely service.
Overview
7
7
years of professional experience
Work History
Resident Assistant
SpiriTrust Lutheran
Hanover, Pennsylvania
09.2023 - 01.2025
- Assisted residents with bathing, dressing, and daily personal care
- Monitored resident comfort and reported changes to nursing staff
- Documented resident needs in daily care records and shift notes
- Responded to call lights and provided timely bedside support
- Maintained clean, safe rooms following assisted living standards
- Guided new resident assistants on compassionate care practices
- Completed routine rounds, checking with residents to meet care needs.
- Aided residents with ambulation or walker, cane and wheelchair use.
- Transported residents to activities and meals.
- Responded to emergency situations within the residence hall.
Unit Secretary, Behavioral Health
Carroll Hospital Center
01.2021 - 07.2023
- Supported patient admissions and discharge processing.
- Welcomed new and returning patients for appointments and procedures.
- Reviewed and confirmed insurance information for covered procedures, facilitating patient care and reducing billing issues.
- Organized patient files and retrieved test results for physician review, supporting efficient clinical decision-making.
- Copied and routed patient records to outside medical offices upon official requests, ensuring timely access to information.
- Coordinated with hospital departments to arrange procedures.
- Prepared patient files and charts for discharges and transfers to other departments.
Patient Coordinator, Administrative Assistant, Front Desk Receptionist
Sinno Center for Plastic Surgery
03.2020 - 07.2020
- Schedule appointments, arrange patient referrals and coordinate diagnostic testing.
- Greeting patients, verifying insurance information and collecting applicable payments.
- Managed patient database, ensuring accurate and timely entry of new patient information.
- Assisted office manager and doctor to facilitate smooth daily operations.
- Reviewed office and operating room procedures to deepen understanding of medical practices.
Manager of Shipping and Receiving
Maryland Printhouse
10.2019 - 03.2020
- Resolved shipping-related issues to maintain operational efficiency and customer satisfaction.
- Make sure that the shipping unit adheres to all legal rules and/or company guidelines.
- Supervised productivity levels of unit staff to ensure achievement of goals and targets.
- Reported unit performance to top management, highlighting key metrics and trends.
- Make use of necessary computer software to check and track shipped orders at all times.
- Worked in collaboration with other departmental managers to ensure a free-flowing process.
Certified Nursing Assistant
Brittany Ratcliff
12.2017 - 05.2019
- Assisted patient with mobility needs, including transferring to and from beds,organizing wheelchairs and preparing assistive devices.
- Supported patient in managing routine bathing, grooming, and hygiene needs to promote comfort and well-being.
- Coordinated household tasks including laundry, meal preparation, and pet care to ensure a clean and supportive living environment.
Customer Service Representative
Hanover Area YMCA
09.2017 - 05.2019
- Enhanced customer satisfaction through proactive strategies addressing needs and resolving concerns.
- Handled customer service interactions at front desk, including phone, in-person, and email communication.
- Explained membership details to customers, clarifying benefits and features of each option.
- Suggested new procedure to persuade canceling customers to stay with the company, resulting in fewer cancellations.
- Updated customer records accurately in database.
Education
Licensed Esthetician -
Von Lee International School of Aesthetics
Pikesville, MD09-2019
Diploma -
Winters Mill Highschool
Westminster, MD05-2015
Certified Nursing Assistant/ Geriatric Nursing Assistant - Allied Health
Carroll County Career and Technology Center
Westminster, MD05-2015
Skills
- Care Coordination
- Patient Education
- Patient Communication
- Patient Documentation
- Resident charting
- Medical records
- HIPAA compliance
- Assisting Patients
- Scheduling
- Record keeping
- Time management
- Administrative duties
- Safety Protocols
- Customer service
AWARDS
Valedictorian of Class #251 at Von Lee International School of Aesthetics
Timeline
Resident Assistant
SpiriTrust Lutheran
09.2023 - 01.2025
Unit Secretary, Behavioral Health
Carroll Hospital Center
01.2021 - 07.2023
Patient Coordinator, Administrative Assistant, Front Desk Receptionist
Sinno Center for Plastic Surgery
03.2020 - 07.2020
Manager of Shipping and Receiving
Maryland Printhouse
10.2019 - 03.2020
Certified Nursing Assistant
Brittany Ratcliff
12.2017 - 05.2019
Customer Service Representative
Hanover Area YMCA
09.2017 - 05.2019
Licensed Esthetician -
Von Lee International School of Aesthetics
Diploma -
Winters Mill Highschool
Certified Nursing Assistant/ Geriatric Nursing Assistant - Allied Health
Carroll County Career and Technology Center