Mackenzie Kriel
Bastrop,TX
Summary
Dynamic Operations Manager with a proven track record in business administration and fiscal oversight. Expert in team leadership and implementing process improvements, achieving significant cost savings. Adept at professional communication and personnel guidance,driving successful initiatives that enhance stakeholder relationships and operational efficiency.
Overview
29
29
years of professional experience
7
7
Certificate
Work History
HOA Program Manager
Elara, Picket Homes' property management division
Nashville, TN
11.2022 - 12.2025
- Managed homeowners associations for over 3,000 single-family rentals to ensure operational efficiency.
- Served as communication hub linking HOA management firms, boards, leadership, residents, investors, vendors, and municipalities.
- Facilitated information dissemination and relationship building to address concerns and effect resolutions.
- Oversaw HOA budget management, ensuring timely payments for dues and fees.
- Designed and implemented standard operating procedures for HOA program communications and expense tracking.
- Promoted community engagement through trust-building and collaborative initiatives.
- Ensured transparency and accountability in all interactions among stakeholders.
- Fostered harmony within communities by proactively addressing issues.
Operations Specialist
Elara, Picket Homes' property management division
Nashville, TN
05.2022 - 11.2022
- Achieved cost savings exceeding $102,000 by redefining 'squatter' as 'trespasser' in all SOPs and communications.
- Optimized vendor contracts to enhance cost-effectiveness while coordinating property maintenance services.
- Developed marketing strategies that significantly raised property visibility and attracted new residents.
- Maintained comprehensive records for residents and properties to ensure accurate documentation.
- Monitored maintenance expenses and approved vendor invoices for fiscal responsibility.
Senior Utilities Coordinator
Zillow
Scottsdale, AZ
06.2019 - 03.2022
- Piloted utilities internalization project across seven real estate markets, exceeding initial goal of fifty properties by managing utility accounts for 110 properties.
- Managed utilities internalization operationally using G-Sheet data analysis; tracked utility accounts and payments without a designated management system.
- Owned utility billing, payment processing, and reconciliation, ensuring on-time payments led to a flawless credit rating and waiver of costly provider deposits.
- Directed $3.4 million in utility spending during 2021 by establishing an offshore team of 25 Utilities Coordinators and Invoicing Specialists.
Production Controller; Ceremonial Guardsman
United States Navy
Florida, California, Hawaii, Washington
01.2008 - 02.2017
- Spearheaded establishment and management of Aeronautical Material Screening Unit for Marine Aviation Logistics Squadron 24.
- Trained and qualified seven Staff Non-Commissioned Officers as Production Controllers.
- Scheduled and delivered thirty-two weekly training lectures for 178 personnel across 22 Satellite Production Controls.
- Streamlined induction process by 55 percent, centralizing location for Maintenance and Avionics Departments.
- Ensured 100% accountability of over 25,000 high-value parts with a comprehensive logs and records system.
- Selected to serve on Navy Region Southwest Funeral Honors Detail by Commander.
- Conducted over four hundred funeral services honoring military service members, both active-duty and veterans.
Residential Construction Laborer
Kriel Construction
Alexandria, Minnesota
05.2006 - 12.2007
- Completed over 50+ residential remodeling projects, consistently finishing 5 days ahead of schedule.
- Reduced material waste by 15% through meticulous on-site inventory management and material tracking.
- Maintained a 100% compliant safety record, resulting in zero OSHA violations or accidents.
- Increased site efficiency by 25% through proficient operation of forklifts, skid steers, and, backhoes.
- Maintained 98% accuracy in layout and framing tasks based on blueprint specifications.
Server and Bartender
Teakwoods Tavern and Grill
Scottsdale, Arizona
08.2001 - 10.2005
- Increased specialty cocktail sales by 30% by creating a new, popular seasonal drink menu.
- Boosted monthly revenue by 20% through consistent upselling of premium spirits and appetizers.
- Served 200+ customers daily in a high-volume, 50-seat bar while maintaining 95% satisfaction.
- Reduced alcohol waste by 15% by improving inventory management and portion control.
- Managed inventory, achieving 100% stock accuracy and reducing overhead costs by $2,000 annually.
- Handled over $3,000 in cash transactions nightly with 100% accuracy.
Maître d'; Assistant Sales and Event Manager
Morton's Steakhouse
Phoenix, Arizona
09.1999 - 09.2001
- Managed and organized a smooth flow of guests, seating up to 200+ patrons per shift.
- Reduced average guest wait times by 15% through optimized seating strategies and efficient communication with service staff.
- Provided exceptional, professional, and friendly service, contributing to a 95% positive customer rating on Yelp and Google reviews.
- Assisted in the planning and execution of special events, coordinating logistics, catering, and vendor relationships to ensure a smooth, professional flow.
- Served as the primary contact for on-site event logistics, greeting guests and resolving issues promptly to maintain high client satisfaction.
Club Level Concierge
Ritz-Carlton
Phoenix, Arizona
09.2000 - 03.2001
- Delivered exceptional, personalized service to elite VIP guests, consistently maintaining over a 95% guest satisfaction score.
- Arranged and coordinated over 50 exclusive, high-end guest experiences monthly, including private charters, bespoke tours, and top-tier dining.
- Cultivated a 20% increase in repeat guest recognition and retention by meticulously managing guest preference profiles.
Salon/Spa Coordinator; Concierge
Pointe Hilton South Mountain Resort
Phoenix, Arizona
02.1997 - 09.1999
- Managed appointment scheduling for a team of 12+ stylists and therapists.
- Coordinated over 100+ weekly appointments for spa services, reducing scheduling conflicts by 25%.
- Improved client rebooking rate by 28% through a proactive, personalized follow-up system.
- Increased customer loyalty by 20% by implementing personalized, proactive interaction improvements and tailored, local recommendations.
- Maintained a 98% guest satisfaction rate while managing 50+ daily high-touch requests and inquiries.
- Reduced average guest complaint resolution time by 35% by implementing a new follow-up protocol.
Education
Master of Arts - Criminal Justice
Arizona State University
Tempe, AZ08.2014
Bachelor of Liberal Studies - Tempe, AZ
Arizona State University
Tempe, AZ05.2010
Study Abroad Program - Spanish Language and Culture
University of Salamanca
Salamanca, Spain08.2004
Skills
Microsoft Office expertise
Operations management
Training and development
Office administration
Team leadership
Data research and analysis
Process improvement
Budget management
Policy and procedure development
Professional communication
Analytical skills
Attention to detail
Certification
• Lean Six Sigma Green Belt, 2011
• Microsoft Excel Expert, 2018
• Microsoft Word Specialist, 2017
• Microsoft Access Specialist, 2017
• Intuit QuickBooks Online Certified User, 2018
• Adobe Certified Professional, 2019
• Notary Public, 2021
• Microsoft Excel Expert, 2018
• Microsoft Word Specialist, 2017
• Microsoft Access Specialist, 2017
• Intuit QuickBooks Online Certified User, 2018
• Adobe Certified Professional, 2019
• Notary Public, 2021
Timeline
HOA Program Manager
Elara, Picket Homes' property management division
11.2022 - 12.2025
Operations Specialist
Elara, Picket Homes' property management division
05.2022 - 11.2022
Senior Utilities Coordinator
Zillow
06.2019 - 03.2022
Production Controller; Ceremonial Guardsman
United States Navy
01.2008 - 02.2017
Residential Construction Laborer
Kriel Construction
05.2006 - 12.2007
Server and Bartender
Teakwoods Tavern and Grill
08.2001 - 10.2005
Club Level Concierge
Ritz-Carlton
09.2000 - 03.2001
Maître d'; Assistant Sales and Event Manager
Morton's Steakhouse
09.1999 - 09.2001
Salon/Spa Coordinator; Concierge
Pointe Hilton South Mountain Resort
02.1997 - 09.1999
Master of Arts - Criminal Justice
Arizona State University
Bachelor of Liberal Studies - Tempe, AZ
Arizona State University
Study Abroad Program - Spanish Language and Culture
University of Salamanca
Languages
- Spanish
- English, native
- Spanish, proficient in reading, writing, and listening; basic conversational in speaking