Mackenzie Kriel
Bastrop
Summary
Dynamic Program Manager with a proven track record in operations management and budget oversight. Expert in fostering community engagement and implementing process improvements, achieving significant cost savings. Adept at professional communication and team leadership, driving efficiency across diverse stakeholders while ensuring transparency and accountability.
Overview
18
18
years of professional experience
1
1
Certification
Work History
HOA Program Manager
Elara, Picket Homes' property management division
Nashville
11.2022 - 12.2025
- Managed homeowners associations for over 3,000 single-family rentals to ensure operational efficiency.
- Served as communication hub linking HOA management firms, boards, leadership, residents, investors, vendors, and municipalities.
- Facilitated information dissemination and relationship building to address concerns and effect resolutions.
- Oversaw HOA budget management, ensuring timely payments for dues and fees.
- Designed and implemented standard operating procedures for HOA program communications and expense tracking.
- Promoted community engagement through trust-building and collaborative initiatives.
- Ensured transparency and accountability in all interactions among stakeholders.
- Fostered harmony within communities by proactively addressing issues.
Operations Specialist
Elara, Picket Homes' property management division
Nashville
05.2022 - 11.2022
- Achieved cost savings exceeding $102,000 by redefining 'squatter' as 'trespasser' in all communications.
- Optimized vendor contracts to enhance cost-effectiveness while coordinating property maintenance services.
- Developed marketing strategies that significantly raised property visibility and attracted new residents.
- Maintained comprehensive records for residents and properties to ensure accurate documentation.
- Monitored maintenance expenses and approved vendor invoices for fiscal responsibility.
Senior Utilities Coordinator
Zillow
Scottsdale
06.2019 - 03.2022
- Piloted utilities internalization project across seven real estate markets, exceeding initial goal of fifty properties by managing utility accounts for 110 properties.
- Managed utilities internalization operationally using G-Sheet data analysis; tracked utility accounts and payments without a designated management system.
- Owned utility billing, payment processing, and reconciliation, ensuring on-time payments led to a flawless credit rating and waiver of costly provider deposits.
- Directed $3.4 million in utility spending during 2021 by establishing an offshore team of 25 Utilities Coordinators and Invoicing Specialists.
Production Controller, Ceremonial Guardsman
United States Navy
Florida, California, Hawaii, Washington
01.2008 - 01.2017
- Spearheaded establishment and management of Aeronautical Material Screening Unit for Marine Aviation Logistics Squadron 24.
- Trained and qualified seven Staff Non-Commissioned Officers as Production Controllers.
- Scheduled and delivered thirty-two weekly training lectures for 178 personnel across 22 Satellite Production Controls.
- Streamlined induction process by 55 percent, centralizing location for Maintenance and Avionics Departments.
- Ensured 100% accountability of over 25,000 high-value parts with a comprehensive logs and records system.
- Selected to serve on Navy Region Southwest Funeral Honors Detail by Commander.
- Conducted over four hundred funeral services honoring military service members, both active-duty and veterans.
Education
Master of Arts - Criminal Justice
Arizona State University
Tempe, AZ08.2014
Bachelor of Liberal Studies - Tempe, AZ
Arizona State University
Tempe, AZ05.2010
Study Abroad Program - Spanish Language and Culture
University of Salamanca
Salamanca, Spain08.2004
Skills
Microsoft Office expertise
Operations management
Training and development
Office administration
Team leadership
Data research and analysis
Process improvement
Budget management
Policy and procedure development
Professional communication
Analytical skills
Attention to detail
Certification
• Lean Six Sigma Green Belt, 2011
• Microsoft Excel Expert, 2018
• Microsoft Word Specialist, 2017
• Microsoft Access Specialist, 2017
• Intuit QuickBooks Online Certified User, 2018
• Adobe Certified Professional, 2019
• Notary Public, 2021
• Microsoft Excel Expert, 2018
• Microsoft Word Specialist, 2017
• Microsoft Access Specialist, 2017
• Intuit QuickBooks Online Certified User, 2018
• Adobe Certified Professional, 2019
• Notary Public, 2021
Languages
- Spanish
- English, native
- Spanish, proficient in reading, writing, and listening; basic conversational in speaking
Timeline
HOA Program Manager
Elara, Picket Homes' property management division
11.2022 - 12.2025
Operations Specialist
Elara, Picket Homes' property management division
05.2022 - 11.2022
Senior Utilities Coordinator
Zillow
06.2019 - 03.2022
Production Controller, Ceremonial Guardsman
United States Navy
01.2008 - 01.2017
Master of Arts - Criminal Justice
Arizona State University
Bachelor of Liberal Studies - Tempe, AZ
Arizona State University
Study Abroad Program - Spanish Language and Culture
University of Salamanca