Mackenzie Kulp
Tuscaloosa
Summary
Customer focused with experience in front desk operations, guest services, and the sports industry. Skilled in handling reservations, payments, phone inquiries, and customer concerns while supporting athletic events and daily operations in fast paced environments.
Overview
7
7
years of professional experience
Work History
Intern
College Hockey South (CHS)
Hybrid
08.2025 - Current
- Duties include working penalty boxes, running the score board, arena music, and any other duties that would ensure the tournament run smoothly.
- Updating records or conference teams stats.
- Assisting in various departments such as, but not limited, to broadcasting and social media.
Front Desk
Bama Bounders (USAG)
Northport
05.2025 - Current
- Duties include answering phones, answering any inquires or questions. Assigning class placements, taking and creating payments, and any other front desk duties assigned.
- Assisting in running completions. Setting up competition area, taking payments, assist score running, run music, and any other duties assigned.
Guest Service Agent
Embassy Suites
Tuscaloosa
08.2022 - 09.2023
- Duties include creating reservations, checking guest in and out, taking payments, answering phones, addressing and questions or complaints, and any other duties assigned.
- Assisting sales department.
Front Desk Agent and Housekeeper
Candlewood Suites
Craig
10.2021 - 08.2022
- Duties include creating reservations, checking guest in and out, taking payments, answering phones, addressing and questions or complaints, and any other duties assigned.
- Cleaning rooms, fulfilling guest requests or concerns, restocking supply closets, laundry, any other duties.
Front Desk and Coach
Rising Star YTC (USAG)
Craig
06.2019 - 03.2022
- Duties include answering phones, answering any inquires or questions. Assigning class placements, taking and creating payments, and any other front desk duties assigned.
- Assisting in running completions. Setting up competition area, taking payments, assist score running, run music, and any other duties assigned.
- Creating and implementing lesson plans.Duties include: Coaching gymnastics of all levels and basic front desk duties.
Education
BA - Criminology & Criminal Justice, Psychology
The University of Alabama
Tuscaloosa, Alabama05-2026
Skills
- Communication
- Customer service
- Conflict resolution
- Organization and time management
- Decision-making
- Planning
- Interpersonal and social skills
- Quick learner
Languages
English
Timeline
Intern
College Hockey South (CHS)
08.2025 - Current
Front Desk
Bama Bounders (USAG)
05.2025 - Current
Guest Service Agent
Embassy Suites
08.2022 - 09.2023
Front Desk Agent and Housekeeper
Candlewood Suites
10.2021 - 08.2022
Front Desk and Coach
Rising Star YTC (USAG)
06.2019 - 03.2022
BA - Criminology & Criminal Justice, Psychology
The University of Alabama