Mackenzie Kundinger
Park Falls,WI
Summary
Organized Office Manager known for productive and efficient task completion. Specialize in team leadership, workflow optimization, and administrative management. Excel in communication, problem-solving, and adaptability to drive office efficiency and support company objectives. Looking for a new role where hard work and dedication will be highly valued.
Overview
21
21
years of professional experience
Work History
Office Manager
True Value Company
Park Falls, WI
01.2023 - Current
- Ordered supplies and equipment to maintain adequate inventory levels.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Created spreadsheets in Excel to track data such as vacation requests, sick days .
- Supervised staff members, organized schedules and delegated tasks.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Provided administrative support to management team including preparing reports and presentations.
- Developed and implemented office policies and procedures.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Responded to customer inquiries via phone or email in a professional manner.
- Maintained filing system for records, correspondence and other documents.
- Maintained confidential records relating to personnel matters.
- Automated office operations for managing client correspondence, payment schedules and data communications.
- Monitored payments due from clients and promptly contacted clients with past due payments.
- Used judgment and initiative in handling confidential matters and requests.
- Managed office inventory and placed new supply orders.
- Handled scheduling and managed timely and effective allocation of resources and calendars.
- Reviewed files and records to obtain information and respond to requests.
- Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
- Implemented and maintained company protocols to facilitate smooth daily activities.
- Reviewed completed work to verify consistency, quality, and conformance.
Waitress/Bar Tender
The Lanes
Park Falls, WI
05.2023 - Current
- Resolved customer complaints professionally in accordance with company policy.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Stocked shelves with merchandise when needed.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Counted and balanced cashier drawers.
- Maintained work area and kept cash drawer organized.
- Informed customers of daily specials and menu changes.
Legal Representative & Inside Sales
Price County Review/APG Media
Park Falls, WI
05.2020 - 04.2022
- Provided customers with product information, pricing and availability.
- Developed and implemented strategies to increase sales volume.
- Maintained detailed records of customer interactions, orders and account status updates.
- Conducted outbound calls to existing clients to upsell products or services.
- Cross-sold additional products or services based on customer needs.
- Worked in conjunction with outside sales representative to maintain and grow product sales.
- Leveraged computer system to input customer orders and pricing information.
- Consulted with customers to aid selection and purchase of products that met needs.
Office Assistant/Scheduler
Weathershield Windows
Park Falls, WI
06.2003 - 03.2005
- Provided administrative support to staff members, including copying and scanning documents, filing paperwork, and ordering supplies.
- Performed data entry tasks into various computer systems accurately and efficiently.
- Maintained an organized filing system of paper documents and electronic files.
- Provided administrative support to multiple departments as needed.
- Utilized office equipment such as printers, copiers, and fax machines efficiently.
- Maintained filing systems, both electronic and physical, for easy document retrieval.
- Conducted data entry tasks with a high level of accuracy and efficiency.
- Managed daily office operations and maintained a clean and efficient workspace.
Education
Administrative Assistant - General Office Services
WITC
Ashland, WI05-2002
High School Diploma -
Park Falls High School
Park Falls, WI05-2000
Skills
- Team Supervision
- Office Management
- Administrative Support
- Data Entry
- Customer Service
- Mail handling
- Customer Relations
- Employee Supervision
- Organizational Skills
- Database Administration
- Scheduling
- Office Administration
- Clerical Support
- Scheduling Coordination
- Multi-line phone system
- Prioritization and time management
- Condidentiality understanding
Timeline
Waitress/Bar Tender
The Lanes
05.2023 - Current
Office Manager
True Value Company
01.2023 - Current
Legal Representative & Inside Sales
Price County Review/APG Media
05.2020 - 04.2022
Office Assistant/Scheduler
Weathershield Windows
06.2003 - 03.2005
Administrative Assistant - General Office Services
WITC
High School Diploma -
Park Falls High School