Mackenzie Lacey
Havertown,PA
Summary
Motivated and reliable individual seeking employment; hardworking student eager to apply classroom knowledge to real-world experiences, with a strong willingness to learn and contribute. Effective communicator with a collaborative mindset, ready to bring fresh perspectives and a strong work ethic to any team. Works well independently, and as part of a team. Computer skills: Word, Excel, PowerPoint, Canva.
Overview
6
6
years of professional experience
Work History
Work Study Senior Assistant
Delaware County Community College
Media, USA
01.2023 - 10.2023
- Provide excellent customer service to students inquiring about work-study, fill out intake forms, provide work-study site referral information, and employment position descriptions.
- Maintain and update work-study employment boards.
- Compile data regarding work-study traffic, inquiries, and participants as needed.
- Represent the work-study program and the student employment office at events promoting our office services across the campus.
- Assist Student Employment Services and the Coop office with additional special events, including staffing, setting up events, and all preparation for events (including copying, designing flyers, distributing information, registering attendees, calling attendees, gathering supplies, etc.).
- Events may include: Fall Fest, Career Fair, Mini-Job Fairs, Employer Panels, Off-Campus Supervisor Luncheon, On-Campus Supervisor Luncheon, Engineering Night, and educational workshops.
- Assist Student Employment Services and the Coop office with general reception, greeting students, and answering phones, including possibly both daytime and evening coverage.
- Provide additional office support as needed (i.e., mailings, shredding, designing flyers/bulletin boards, and copying).
- Create social media posts.
- Handled incoming calls and directed callers to appropriate department or employee.
Customer Service
Rita's Water Ice
Havertown, USA
02.2018 - 07.2023
- Serving products to our guests and fulfilling customer orders.
- Provide customer engagement in a positive manner.
- Working the cash registers while accurately handling customer funds, and processing their orders and transactions.
- Open and close the store.
- Assisted with training new Customer Service Specialists on company policies and procedures related to effective customer service practices.
Education
Bachelor - Respiratory Therapy
West Chester University
West Chester, PA05-2026
Courses - Allied Health
Delaware County Community College
Media, PASkills
- Team collaboration
- Effective communication
- Multitasking and organization
- Professional and mature
- Flexibility and adaptability
- Customer service
Timeline
Work Study Senior Assistant
Delaware County Community College
01.2023 - 10.2023
Customer Service
Rita's Water Ice
02.2018 - 07.2023
Bachelor - Respiratory Therapy
West Chester University
Courses - Allied Health
Delaware County Community College
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