Mackenzie Lane
STATEN ISLAND,NY
Summary
Dynamic professional with a background in retail and community service. Skilled in effective communication, team collaboration, and proactive engagement. Committed to improving customer satisfaction through tailored support and efficient issue resolution.
Overview
3
3
years of professional experience
Work History
Sales Associate
Lions Football
Staten Island, New York
08.2023 - 09.2025
- Delivered exceptional customer service by greeting customers and addressing inquiries promptly.
- Maintained organized merchandise displays and monitored inventory levels to ensure availability.
- Collaborated with team members to elevate overall customer service experiences.
- Handled customer complaints efficiently, fostering a positive shopping environment.
- Assisted customers in product selection by providing tailored advice and recommendations.
- Streamlined customer interactions by answering questions effectively and swiftly.
- Ensured consistent product availability through diligent inventory management.
- Enhanced customer satisfaction through proactive engagement and support.
Food Pantry Volunteer
JCC of Staten Island
Staten Island, New York
07.2022 - 08.2022
- Organized food distribution events for community members in need.
- Collaborated with team members to prepare meals for local families.
- Sorted and organized donations of canned goods and non-perishable items.
- Checked expiration dates on food items and removed expired products from shelves.
- Assisted clients in selecting appropriate food items for their families.
- Maintained cleanliness of pantry facility, including floors and refrigeration units.
- Educated clients on available resources and pantry services.
- Restocked shelves during service hours to ensure availability of items.
Education
Bachelor of Arts - Forensic Psychology
John Jay College of Criminal Justice
New York, NY03-2029
High School Diploma -
Early College Charter School
Staten Island, NY06-2025
Some College (No Degree) -
College of Staten Island
Staten Island, NYSkills
- Effective communication
- Customer service and support
- Team collaboration
- Active listening
- Multitasking and organization
- Social perceptiveness
- Problem solving
- Calm under pressure
- Inventory management
Accomplishments
- Valedictorian
- National Honors Society
- National Honors Society President
- Principles Honor Roll
References
References available upon request.
Timeline
Sales Associate
Lions Football
08.2023 - 09.2025
Food Pantry Volunteer
JCC of Staten Island
07.2022 - 08.2022
Bachelor of Arts - Forensic Psychology
John Jay College of Criminal Justice
High School Diploma -
Early College Charter School
Some College (No Degree) -
College of Staten Island