Mackenzie Lee

• Managing entire hiring/onboarding process for all 11 locations associated with Bluegrass Oral Health
• Maintained effective working relationships with regulatory authorities, suppliers and customers.
• Evaluated customer complaints, processes, and all other aspects of operations to assess compliance.
• updated all labor law posters and OSHA reporting for all locations. Worked with our lawyer to update the company handbook to better reflect our updated policies and company mission.
• Implemented a streamlined onboarding process enabling new hires to complete required paperwork easier, reducing processing time and paper usage.
• Lead planning, coordination, and execution of all BGOHC events, including community outreach programs and internal company functions.
• Worked hand in hand with an outside company to implement a new and improved 401k policy.
• Advocate for and implement practices that enhance employee satisfaction, work-life balance, and organizational performance.
• De-escalate tense patient encounters using active listening and empathetic communication techniques.
• Prepared records and data for regular audits.

• Took dedicated time away from the work force to provide around the clock support to my grandmother in hospice care.

• Company Overview: Our mission is to serve the children of military personnel who have lost their lives on active duty, while defending the United States of America. ASC has three points of service for the children of our fallen: Birthday celebrations, Mentor Programs, & Educational Scholarships.
• Our mission is to serve the children of military personnel who have lost their lives on active duty, while defending the United States of America. ASC has three points of service for the children of our fallen: Birthday celebrations, Mentor Programs, & Educational Scholarships.

• Developed and implemented human resource policies and procedures by evaluating business objectives and
• Redesigned Employee Benefits by selecting a benefits broker that met the requirements and needs of the organizational goals, resulting in moving from fully insured to self-funded, increasing benefit offerings while practices that improved employee retention and reduced turnover rates by 25% reducing overall costs by over 20% first year.
• Led a team of 3 HR employees for a 1000 + employee company.
• Implemented Workers' Compensation Return To Work Program by providing communications, trainings, investigations, department reviews, and getting employees back to work in fast, safely manner. I did this by working closely with the dedicated claim adjuster on finding light duty work for injured employees with return to work restrictions.
• Administered and oversaw human resource programs including, but not limited to, onboarding and off-boarding, benefits, Open Enrollment, FMLA/LOA; disciplinary matters; disputes and investigations; performance reviews; productivity, recognition, and morale; occupational health and safety; training and development, unemployment claims, COBRA, etc.
• Administered and monitored compliance with such policies or legal requirements as fair labor standards, EEOC guidelines, grievance procedures, and applicable local, state, and federal policies.
• Assisted the executive management team in the annual reviews, preparation, administration of the organization's needs, executed any changes that needed to occur.
• Distinguished in ADP Workforcenow HRIS system & Microsoft Office.
• Maintained "open door" policy to encourage employee communications and resolution of issues.
• Conducted investigations and assisted with handling employee complaints involving Affirmative Action and EEOC to promote equitable workplace.

2004-2010: Intern through a co-op program at my high school during senior year. Stayed on as intern throughout my time at WKU until finishing in 2010 and accepting a full time position.

Large Group Account Manager:

• Managed open enrollment, renewal processes, insurance plan changes, employee and employer conversations for companies with 500+ employees.
• Implemented new business and existing renewal plan changes with carriers.
• Consulted employers with regard to problems, and communicated due dates, timelines, and expectations to clients and partners.
• Reviewed benefit summaries, proposed and final rates, contracts, and bills for which I would then turn into PowerPoints, spreadsheets, and other written correspondence.
• Acted as an advocate for clients resolving issues that may arise with the insurance carrier, boosting client satisfaction rates for the company.

• Developed a thorough understanding of internal process, team member responsibilities and internal timelines so services can be accurately and effectively presented to the client.
• Learned the fundamentals of health & life insurance products and coverage options.
• Supported the agency's administrative tasks, including data entry and document management.
• Learned proficiency in Microsoft Office & Microsoft Excel.
• Gained hands-on experience in a fast-paced and dynamic insurance environment.