Mackenzie Lewis
Fonda,NY
Summary
Dynamic and results-driven professional with extensive experience at Market 32, excelling in customer service and complaint resolution. Proven ability to enhance operational efficiency and optimize inventory management. Skilled in cash register operations and conflict management, consistently fostering customer loyalty and satisfaction through effective problem-solving and a commitment to excellence. Results-driven supervisor with strong focus on team collaboration and achieving outcomes. Skilled in customer service, inventory management, and staff training. Adaptable, reliable, and ready to meet changing needs. Prepared to deliver impactful performance in fast-paced retail environment.
Overview
5
5
years of professional experience
Work History
Front End Supervisor/Assistant Front End Manager
Market 32
Amsterdam, NY
01.2024 - Current
- Supervised daily front-end operations to ensure exceptional customer service and satisfaction.
- Managed inventory levels, ensuring product availability while minimizing shrinkage rates.
- Collaborated with management to develop promotional displays that enhanced merchandising efforts.
- Resolved customer complaints effectively, maintaining positive store reputation and loyalty.
- Maintained a clean and organized front-end area to ensure a pleasant shopping experience for customers.
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Promoted a safe working environment by enforcing safety guidelines among team members consistently.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Resolved escalated customer complaints with diplomacy and professionalism, maintaining strong relationships with clientele.
Cash and Sales Associate
Market 32
Amsterdam, NY
01.2023 - Current
- Analyzed sales data to identify trends, informing future inventory decisions.
- Resolved customer complaints efficiently, maintaining high satisfaction levels.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
Supervisor
Market 32
Amsterdam, NY
08.2021 - Current
- Supervised daily operations to ensure efficiency and adherence to safety protocols.
- Trained and mentored team members on best practices and operational procedures.
- Streamlined workflow processes, enhancing productivity and reducing downtime.
- Conducted regular performance evaluations to identify areas for improvement.
- Implemented inventory management systems, optimizing stock levels and reducing waste.
Cashier
Market 32
Amsterdam, NY
02.2021 - Current
- Processed customer transactions swiftly and accurately, ensuring a positive shopping experience.
- Maintained clean and organized checkout areas, enhancing overall store appearance.
- Assisted in training new cashiers on operational procedures and customer service standards.
- Managed cash register operations, including balancing drawers at shift end to ensure accuracy.
- Resolved customer inquiries and issues promptly, fostering loyalty and satisfaction.
Education
No Degree - Health Sciences
Fulton Montgomery Community College
Johnstown, NYHigh School Diploma -
Fonda Fultonville High School
Fonda, NY06-2021
Skills
- Customer service
- Problem-solving skills
- Cash register operation
- Workflow management
- Complaint resolution
- Time management
- Hospitality services
- Conflict management
- Critical thinking
- Decision-making
- Flexible work schedule
- Listening skills
Accomplishments
- Supervised team of 70+ staff members.
Timeline
Front End Supervisor/Assistant Front End Manager
Market 32
01.2024 - Current
Cash and Sales Associate
Market 32
01.2023 - Current
Supervisor
Market 32
08.2021 - Current
Cashier
Market 32
02.2021 - Current
No Degree - Health Sciences
Fulton Montgomery Community College
High School Diploma -
Fonda Fultonville High School