Mackenzie Littke
Gaithersburg,MD
Summary
Operations Manager and Administrative Leader with 18+ years of experience driving performance across remote and hybrid teams, overseeing multimillion-dollar budgets, and streamlining administrative operations. Proven ability to implement scalable systems, enhance workflow efficiency, and lead geographically dispersed teams while ensuring 100% compliance in highly regulated sectors. Demonstrated success in optimizing HR processes, federal procurement, and financial reporting within distributed and hybrid workplace models.
Overview
18
18
years of professional experience
Work History
Administrative Laboratory Manager
National Institutes of Health
10.2023 - 05.2025
- Oversaw a $2.5M research budget using Oracle, Qlik Sense, NVision, and Nsight, reducing fiscal year underspend by 18% through proactive forecasting and reporting.
- Facilitated $2M+ in procurement transactions as P-Card Holder and Approver with 0 audit findings across 16,000+ actions.
- Directed timekeeping, payroll, and HR operations for 40+ remote and hybrid staff, eliminating payroll discrepancies and improving compliance with federal flex policies.
- Developed scalable administrative systems that increased workflow transparency and decreased operational bottlenecks by 30%.
- Coordinated full-cycle personnel actions for 15+ staff, including recruiting, onboarding, and processing terminations, improving staffing turnaround time by 25%.
Program Support Assistant
National Institutes of Health
01.2017 - 10.2023
- Processed over 20,000 procurement actions supporting $15M+ in lab expenditures with 100% accuracy and no compliance issues.
- Coordinated 250+ travel requests, including emergency bookings, with 100% compliance under Federal Travel Regulations.
- Maintained accurate timekeeping and leave records in ITAS for 20+ employees, reducing payroll issues by 40%.
- Implemented a digital records and software tracking system that improved audit readiness and operational continuity.
- Spearheaded contract onboarding workflows for non full time staff, accelerating onboarding timelines and ensuring process compliance.
Loss Mitigation Specialist (Contract)
BSI Financial Services
01.2016 - 04.2016
- Initiated negotiations with 200+ homeowners, helping prevent foreclosure while ensuring compliance with federal lending guidelines.
- Streamlined documentation processes, reducing case handling time by 20% and enhancing client communication quality.
Administrative Assistant (Contract)
National Electrical Benefit Fund
01.2014 - 07.2014
- Processed delinquency files for 100+ union employers, leading to timely recovery of overdue contributions.
- Ensured audit compliance through efficient documentation and legal timeline tracking.
Executive Assistant
U.S. Army
09.2007 - 02.2014
- Delivered administrative and HR support for 50+ senior officers, including personnel evaluations and policy compliance.
- Coordinated 300+ personnel transfers globally, reducing reassignment delays and improving onboarding logistics.
- Mentored junior administrative staff, boosting departmental efficiency and improving team readiness.
- Conducted rapid online research to support executive decision-making and operational planning.
- Multiple Locations
Education
Bachelor of Science - Business Administration
University of Maryland Global Campus
Adelphi, MD12.2015
Associate of Arts - General Studies/Business Management
University of Maryland Global Campus
Adelphi, MD12.2015
Certificate - Management Foundations
University of Maryland Global Campus
Adelphi, MD12.2015
Skills
- Oracle
- Concur
- ITAS
- Qlik Sense
- NVision
- Nsight
- Microsoft Office Suite (Advanced Excel, Outlook, PowerPoint, Teams)
- Federal Travel & Procurement Systems
- HRIS Platforms
- Payroll Processing & Administration
- Remote Collaboration Tools (Zoom, Microsoft Teams, SharePoint)
- Document Management Systems
- Data Entry & Reporting Automation
CORE COMPETENCIES
- Budget Oversight
- Federal Procurement
- HR & Payroll Operations
- HRIS Systems
- Remote Team Leadership
- Records Management
- Oracle
- Concur
- Qlik Sense
- Onboarding & Offboarding
- Microsoft Office Suite
- ITAS Timekeeping
- Process Optimization
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
- Supervised team of 4 staff members.
- Implemented new, interactive employee scheduling system to monitor, gauge and project staffing needs.
- Data Entry - Reviewed and updated client correspondence files and scheduling database.
- Increased office productivity 45% by implementing numerous process improvements.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeContract WorkWork Location
RemoteHybridImportant To Me
Career advancementWork from home optionFlexible work hoursCompany CultureTimeline
Administrative Laboratory Manager
National Institutes of Health
10.2023 - 05.2025
Program Support Assistant
National Institutes of Health
01.2017 - 10.2023
Loss Mitigation Specialist (Contract)
BSI Financial Services
01.2016 - 04.2016
Administrative Assistant (Contract)
National Electrical Benefit Fund
01.2014 - 07.2014
Executive Assistant
U.S. Army
09.2007 - 02.2014
Associate of Arts - General Studies/Business Management
University of Maryland Global Campus
Certificate - Management Foundations
University of Maryland Global Campus
Bachelor of Science - Business Administration
University of Maryland Global Campus
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