Mackenzie Loftis
Cheektowaga,NY
Summary
As a naturally organized, creative and highly motivated individual, I’m looking to bring my specific skill set and strong ambition to an environment in which it can flourish. I am looking for a position in which I can grow and further myself into a career. A well-organized strategic thinker with a strong attention to detail. As a passionate quick learner, I am always dedicated and open to pursuing new endeavors and acquiring professional learning experiences. Thrives in a fast-paced setting by multi-tasking and upholding a high level of accountability, organization, and communication.
Overview
9
9
years of professional experience
Work History
Customer Engagement Specialist
Rosina Food Products, Cheektowaga
08.2025 - Current
- Lead Specialist for key customers such as Walmart, DOT, Lidl, and Save-A-Lot
- Coordinated with Logistics and Production to send new order information to Order Entry
- Pulled inventory reports to make sure orders were covered
- Alerted customers to any upcoming product shortages and upcoming availability dates
- Specialty pricing for customers - compiled any price changes for the new quarterly
- Liaisoned with brokers to convey any qty or date changes to customer
- Researched and entered daily shortages into Sage program for company visibility
- Tracked upcoming appointments and reached out to customer who needed to schedule appointments
- Liaisoned between the warehouses and customer/brokers to secure pickup/delivery appointments
- Corresponded with distribution centers for research into any customer claims into shortages, overages, or damaged product
- Sent out daily release numbers so Canadian customers could schedule
- Utilized customer portals to update any order information as well as distribution center portals for receiving documents, etc.
- Compiled POD documents for accounting disputes
Procurement Associate
Upstate Niagara Cooperative, Lancaster
08.2023 - Current
- Maintain and keep the All Buyer’s spreadsheet – central pricing tool for the company – up to date for usage by all departments
- Monthly uploads into Ross system with new pricing for each vendor
- Modify/update pricing on purchase orders in Ross system per vendor confirmations – saving all confirmations and corresponding purchase order paperwork into Ross system
- RMS monthly pricing – update fluid product pricing in the system at the start of each month
- Maintain and update the packaging report monthly for the A/R department
- Maintain and update monthly Inventory Distribution reports for each plant
- Creation of contracts spreadsheet, pallet & raw materials spreadsheet, and supplier questionnaire spreadsheet to keep the Procurement department up to date on all vendor information
- Uploading contracts and supplier questionnaires into Our Records system for Quality department
- Creation of manual purchase orders for marketing print plates and equipment purchases
- Rebate checks – in charge of logging each check, keeping a physical & electronic file, sending the information to the finance department, and taking checks to A/R to be received in
- Keeping pricing up to date on all customers finished good spreadsheets for the pricing department to charge our customers correctly (included Icelandic Provisions, Good Culture, Cabot, and Lactalis, etc.)
- Compiling and submitting of new vendor paperwork
- Updating products numbers and vendor material numbers in Ross system and across all spreadsheets
- Physical and electronic filing of all purchase orders & corresponding information – emails, related paperwork, updates, etc.
- Proforma – inputting monthly price changes into RMS system and sending out report, sending out all price change letters to corresponding distribution list, sending out packaging report to corresponding distribution list
Customer Engagement Coordinator
Rosina Food Products, Cheektowaga
12.2025 - 08.2025
- Pulled weekly open orders for specialists - information was utilized in LBS not shipped records
- Reception coverage and daily backup for lunch breaks
- Coupon tracking for customer complaints
- Assisted with mail/utilized postage machine
- Maintained company wide directory
- Maintained Broker Contact List for company wide usage
- Pulled product specs, packing lists, and confirmations for customers
- Double checked pricing and rebate sheets for key customers
Administrative Coordinator for Individual Gifts and Administrative Assistant to Kim Guido
Roswell Park Alliance Foundation, Buffalo
07.2022 - 05.2023
- Create weekly hospitality schedule for eleven Major Gift Officers and Concierge team
- Handle daily incoming hospitality forms - code and file accordingly
- Create and maintain weekly agendas for team meetings and personal 1:1
- Alerted hospitality officers to any upcoming donor Roswell appointments
- Handle and keep track of hospitality referrals (code accordingly)
- Coordinate catering, booking conference room, set up and take down of each Breakfast with the President/donor lunch event
- Maintain monthly birthday list for each MGO as well as the Dr Roswell Park Society birthday cards and send out accordingly
- Create any name tags and table tents for all events
- Ability to handle daily phone call volume and connect to correct departments
Career Services Administrative Assistant
Bryant & Stratton College, Orchard Park
08.2021 - 04.2022
- Create and maintain files for each cohort of upcoming graduates
- Handle daily incoming forms
- Update and create spreadsheets for diploma holds, graduate forms, and certifications
- Create and execute text blasts for various Career Service events, forms, etc.
- Copying, scanning, filing and e-filing of paperwork
- Answering student questions via incoming calls
- Experience with Excel, Powerpoint, Word, Five9, CRM, Blackboard, Banner, and UltiPro systems
- Diploma assembly and mailing
- Email correspondence with students to maintain files
- Use of NSLDS and NCH to verify students continuing on to further their education and/or placed in field
Contact Center Rep.
Bryant & Stratton College, Orchard Park
03.2020 - 08.2021
- Handle a heavy daily call volume (ranging from 300-500)
- Complete After Hours interviews - ability to interview students for the campuses when they are closed and set an apt. for the prospective student to tour the campus
- Pre Interview students and connect them to admission representatives either online or at the campuses
- Knowledge of the different departments to be able to transfer incoming calls correctly within the college (Financial Aid, Career Services, Student Services, Business Office, etc.)
- Ability to complete 30 min. walk in appointments with new students at the beginning of each semester (walk students through the online dashboard they utilize for classes)
- Knowledge of both campus and online programs and where each are offered - state restrictions
- Knowledge of the specific voicemail scripts and on which calls to leave them - ability to adapt to new scripts for different campaigns as they are introduced
- Ability to recognize and transfer former students returning and continuing education students to the correct departments/representatives
- Ability to interact and communicate with both online and campus students in order to aid them in having the best educational experience possible while leaving a great first impression of the college
- Knowledge on how to navigate software such as Five9, CRM, Outlook, Excel, Live Chat, Skype for Business, Microsoft Teams, etc. and update/utilize each correctly
Receptionist / Admin. Asst.
Plaza Group, Buffalo
06.2016 - 10.2019
- Answer/transfer calls accordingly for the 40+ tenants in the building (some required call screening)
- Experience using a postage machine, Stamps.com, USPS, UPS, and FedEx systems to send out letters and packages for tenants
- Scheduling of conference room for all tenants (maintaining a clean and presentable space for meetings) and recording of each tenant’s time for billing
- Monthly billing – including compiling copy machine usage, phone usage, faxes, and postage each month for each of the tenants
- Experience using Excel & Adobe, both on Windows and PC
- Opening and closing duties of the building each day
- Accepting payments for both Plaza Group and Oakwood Properties each month as well as providing receipts for clients
- Daily mail sorting/delivery as well as other general administrative needs
Education
B.A. - Art History
Buffalo State College
05.2014
General Studies - undefined
Villa Maria College
05.2011
Skills
- CRM software
- Customer service
- Problem-solving
- Time management
- Multitasking and organization
- Critical thinking
- Team collaboration
- Adaptability and flexibility
- Creative problem solving
- Problem resolution
- Customer relations
Timeline
Customer Engagement Coordinator
Rosina Food Products, Cheektowaga
12.2025 - 08.2025
Customer Engagement Specialist
Rosina Food Products, Cheektowaga
08.2025 - Current
Procurement Associate
Upstate Niagara Cooperative, Lancaster
08.2023 - Current
Administrative Coordinator for Individual Gifts and Administrative Assistant to Kim Guido
Roswell Park Alliance Foundation, Buffalo
07.2022 - 05.2023
Career Services Administrative Assistant
Bryant & Stratton College, Orchard Park
08.2021 - 04.2022
Contact Center Rep.
Bryant & Stratton College, Orchard Park
03.2020 - 08.2021
Receptionist / Admin. Asst.
Plaza Group, Buffalo
06.2016 - 10.2019
General Studies - undefined
Villa Maria College
B.A. - Art History
Buffalo State College
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