Summary
Overview
Work History
Education
Skills
Timeline
Generic

Mackenzie Lund

Doylestown,PA

Summary

Energetic and reliable professional with strong background in team coordination and customer service. Possesses deep understanding of operational procedures and inventory management, coupled with excellent problem-solving and communication skills. Committed to driving successful team outcomes and enhancing overall efficiency.

Overview

3
3
years of professional experience

Work History

Shift Manager

Nourish by MAMA
01.2025 - Current
  • Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
  • Trained and mentored new employees to maximize team performance.
  • Cooperated with coworkers to improve customer experience and manage storefront.
  • Conducted regular evaluations of employee performance, identifying areas for improvement and offering targeted guidance for skill development.
  • Oversaw day-to-day restaurant operations, assisting across all stations to maintain smooth service, including unloading deliveries, organizing inventory, and resolving customer concerns promptly and professionally.
  • Managed digital menus and daily specials across three online platforms (including Square and DoorDash), ensuring accurate, up-to-date offerings and seamless customer ordering experiences.
  • Promoted daily specials and new menu items to customers, offering friendly, personalized suggestions to enhance their dining experience and increase sales.
  • Prioritized guest satisfaction by addressing complaints directly, offering timely solutions such as complimentary items when appropriate to maintain a positive customer experience.
  • Organized and maintained the owner's email inbox by filtering junk mail, and flagging priority messages.
  • Closed the cash drawer at the end of each shift, tracked totals in Excel, and recorded daily sales data for accurate financial reporting.

Server

86 West
01.2024 - Current
  • Demonstrate strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
  • Ensured customer satisfaction with detailed attention to special dietary needs and preferences.
  • Serve food and beverages promptly with focused attention to customer needs.
  • Work with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborate with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Perform opening and closing duties, ensuring the dining area is prepared for seamless service transitions.
  • Enhance customer satisfaction by promptly attending to their needs and providing personalized service.
  • Buss and reset tables to keep dining room and work areas clean.

Front Desk Associate

Club Pilates Franchise LLC
07.2022 - 02.2023
  • Handled high-pressure situations calmly, maintaining professionalism at all times.
  • Organized front desk area to maintain a professional and welcoming appearance for guests.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Took reservations over phone, in person, and via computer for guests and provided confirmation information.
  • Maintained cleanliness and organization of front desk area.
  • Resolved guest issues effectively, ensuring a positive customer experience.

Education

Central Bucks High School West
Doylestown, PA
06-2023

Skills

  • Punctual and reliable
  • Energetic and enthusiastic
  • Effective sales techniques
  • Skilled in digital tools
  • Customer service
  • Problem-solving
  • Team collaboration and leadership
  • Cash management
  • Team collaboration
  • Efficient time management
  • Food safety practices
  • POS operation

Timeline

Shift Manager

Nourish by MAMA
01.2025 - Current

Server

86 West
01.2024 - Current

Front Desk Associate

Club Pilates Franchise LLC
07.2022 - 02.2023

Central Bucks High School West

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