MacKenzie MacLean
Fort Lauderdale,FL
Summary
Motivated and dedicated selling professional in the retail industry. Driven to exceed all sales targets and deliver exceptional customer service. Builds strong teams and creates a positive working environment.
Overview
2
2
years of professional experience
Work History
Sales and Marketing Assistant
Castlegate Land Development
Fort Lauderdale, FL
01.2026 - Current
- Conducted research and compiled reports to support decision-making for land development projects.
- Collaborated with team members to analyze sales data and refine marketing approaches.
- Developed relationships with clients, providing exceptional support and service satisfaction.
- Improved social media presence by creating engaging content that resonated with target audiences, driving follower growth and enhancing brand recognition.
- Conducted market research to identify potential opportunities and customer needs.
Area Sales Coordinator
Sephora
Fort Lauderdale, FL
08.2025 - 01.2026
- Coordinated product launches and promotional events to enhance customer engagement. resulting in a +20% increase in sales for the year and selling out of all Rhode product during initial launch.
- Developed training materials for new team members, fostering a culture of continuous learning.
- Implemented visual merchandising standards to improve customer experience and brand representation.
- Resolved customer inquiries and complaints promptly, enhancing overall satisfaction and loyalty.
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
- Assisted in training new sales associates on product knowledge and customer service standards. Trained and promoted beauty advisor to key holder.
- Developed and maintained relationships with key clients to foster loyalty and repeat business.
Assistant Manager
Pacsun
West Palm Beach, FL
06.2024 - 08.2025
- Led team in daily operations, ensuring efficient workflow and excellent customer service.
- Trained staff on product knowledge and sales techniques to enhance customer engagement.
- Developed and implemented visual merchandising strategies to optimize store layout.
- Monitored inventory levels, coordinating with management to reduce stock discrepancies.
- Executed promotional campaigns, driving increased foot traffic and sales performance.
- Resolved customer inquiries and complaints effectively, enhancing overall satisfaction ratings.
- Supervised day-to-day operations to meet performance, quality and service expectations. Opening and closing the store daily.
- Collaborated with team members to enhance customer service and optimize sales strategies.
Education
Bachelor of Arts - Musical Theater
Palm Beach Atlantic University
West Palm Beach, FLSkills
- Excel and Power point
- Strong problem solving
- Customer Service-oriented
- Social media and Marketing
- Clienteling and Selling skills
- Self-starter
- Time management
- Strong Team building skills
- Communication skills
- Conflict resolution
- Training and people develolpment
Accomplishments
- Awarded Top Seller for the Year at Sephora 2025
- Coordinated Key Events resulting in Top sales in the FL District for Sephora
- Hire and trained an entire new store team at Pac Sun resulting in business improvement and theft reduction as a store.
Timeline
Sales and Marketing Assistant
Castlegate Land Development
01.2026 - Current
Area Sales Coordinator
Sephora
08.2025 - 01.2026
Assistant Manager
Pacsun
06.2024 - 08.2025
Bachelor of Arts - Musical Theater
Palm Beach Atlantic University