Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Mackenzie Madewell

Summary

With nearly five years of experience at the Walt Disney Company, I have held a variety of roles. Each role has allowed me to become more of a flexible, quick learner, dependable, communicative, and knowledgeable cast member. through my time i have learned to quickly adapt to an ever changing environment while upholding the legacy of the brand and the expectations of the guests.

Overview

5
5
years of professional experience

Work History

Entertainment Character Lead

Walt Disney Company
06.2022 - Current

Coordinating both performers and hosts to ensure that they go on to set ontime and maintain the expectations set during training through through performance notes. Collaborate closely with the lines of businesses to ensure that our operations work in harmony and don't impede on one another. Having the ability to quickly come up with solutions when concerns arise from both cast and guests while maintaining the five key and leadership basics.

Traditions Facilitator

Walt Disney Company
02.2022 - Current

Engaging up to ninety audience members through a 8-hour scripted and non-scripted presentation highlighting key Walt Disney information as well as helpful personal accounts to welcome new cast members. I serve as a leader and an ongoing resource for my fellow facilitators and new cast members. Ensuring that each participant has strong foundation of the history and expectations of working for the Walt Disney Company, by representing and explaining the history and heritage of the brand.

Entertainment Host

Walt Disney Company
02.2019 - Current

Provide day-to-day organizational stability to a location while providing a creative environment for guests to enjoy. Ensuring safety for all performers and coworkers while out in location, but still keeping the show and character integrity intact. Practice precise time management both independently and with a team, while quickly adapting to new instructions and information.

Education

Saddleback College
Mission Viejo, CA

High School Diploma -

Tesoro High School
Las Flores, CA
06.2019

Skills

  • Customer Service
  • Decision-Making
  • Relationship Building
  • Public Speaking
  • Critical Thinking
  • Daily Planning

Accomplishments

  • Point of contact lead for the Town Square PM operation
  • Lead 101 Facilitator
  • Quality Assurance for Traditions Logistics

Timeline

Entertainment Character Lead

Walt Disney Company
06.2022 - Current

Traditions Facilitator

Walt Disney Company
02.2022 - Current

Entertainment Host

Walt Disney Company
02.2019 - Current

Saddleback College

High School Diploma -

Tesoro High School
Mackenzie Madewell