Summary
Overview
Work History
Education
Skills
Timeline
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Mackenzie Martinez

Vernon,TX

Summary

Dynamic Asset Protection Investigator with Walmart, skilled in video surveillance and incident reporting. Proven track record in enhancing security protocols and reducing theft incidents through effective collaboration and investigative techniques. Excellent communication and time management abilities fostered a proactive approach to loss prevention and asset recovery, ensuring a safe retail environment.

Overview

2026
2026
years of professional experience

Work History

Asset Protection Investigator

Walmart
06.2025 - Current
  • Conducted thorough investigations into theft incidents to ensure safety protocols were followed.
  • Collaborated with store management to develop strategies for loss prevention and asset protection.
  • Monitored surveillance systems to identify suspicious behaviors and prevent potential losses.
  • Assisted in training staff on effective merchandise handling and theft prevention techniques.
  • Analyzed incident reports to identify trends and recommend actionable solutions for improvement.
  • Engaged with law enforcement during investigations, providing detailed documentation when necessary.
  • Implemented safety measures that enhanced overall security within the store environment.
  • Managed evidence collection processes meticulously, ensuring proper documentation was maintained at all times for legal proceedings or insurance claims purposes.
  • Maintained a high level of confidentiality while handling sensitive information during investigations and reporting procedures.
  • Identified, reported and resolved safety issues, inventory shortages, cash handling concerns and theft.
  • Conducted regular reviews of CCTV footage to monitor employee behavior for adherence to company policies concerning cash handling, merchandise handling, and theft prevention protocols.
  • Created an open line of communication between asset protection personnel and store associates, fostering a collaborative approach towards loss prevention efforts.
  • Monitored physical security protection standards and building access control.
  • Improved asset protection efforts by conducting thorough internal and external investigations.
  • Viewed store CCTV, alarm and exception reporting systems to monitor activity and detect theft.
  • Performed security walks around store to monitor employee and customer activities.

PCA

Wichita Home Health
11.2024 - Current
  • Delivered compassionate personal care services to enhance patient comfort and well-being
  • Assisted patients with daily living activities, promoting independence and dignity
  • Monitored vital signs and reported changes to healthcare team for timely interventions
  • Maintained accurate documentation of patient care activities, ensuring compliance with protocols
  • Implemented infection control measures to ensure a safe environment for patients
  • Advocated for patient needs, facilitating communication between patients and healthcare providers
  • Assisted patients with daily living activities, promoting independence and wellbeing.
  • Ensured proper hygiene practices were followed by assisting with bathing, grooming tasks.
  • Improved patient comfort by providing compassionate and attentive care.
  • Maintained a clean and safe environment for patients, reducing the risk of infections and accidents.
  • Facilitated meal planning, preparation, feeding assistance as needed while adhering to specific dietary restrictions or requirements.
  • Prevented bedsores through regular repositioning and skin assessments of at-risk patients.
  • Managed challenging behaviors in dementia patients using de-escalation techniques, creating a calm atmosphere within the care setting.
  • Helped patients maintain healthy skin by checking wounds, assessing integrity, and bathing bedbound individuals.
  • Enhanced patient mobility by assisting with transfers, ambulation, and range of motion exercises.
  • Responded to patient emergencies with immediate care and notified clinicians to provide comprehensive assistance.
  • Coordinated transportation services for medical appointments or other necessary outings for patients who required assistance outside of the home setting.
  • Collaborated with healthcare teams to develop individualized care plans, ensuring optimal outcomes for each patient.
  • Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
  • Maintained clean and safe environment to promote patient safety and comfort.
  • Assisted in transferring patients, beds and patient care equipment to other rooms adhering to necessary safety precautions.
  • Facilitated personal hygiene management, feeding and ambulation.
  • Responded to patient requests for supplies and personal comfort items such as extra blankets.

Assistant Manager

Allsups Convience Store
06.2023 - 07.2025
  • Assisted in managing daily operations and staff scheduling to optimize workflow efficiency.
  • Supported inventory management processes, ensuring accurate stock levels and timely replenishment.
  • Collaborated with team members to implement customer service strategies enhancing guest satisfaction.
  • Executed routine administrative tasks, maintaining organized records and documentation for better accessibility.
  • Trained new staff on operational procedures and company policies to ensure compliance and consistency.
  • Monitored sales performance, providing insights to improve product placement and promotions effectiveness.
  • Resolved customer inquiries and complaints promptly to maintain high service standards and loyalty.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Generated repeat business through exceptional customer service.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
  • Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
  • Coordinated with vendors for timely inventory replenishment, ensuring product availability.
  • Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
  • Processed payments for credit and debit cards and returned proper change for cash transactions.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Entered and submitted weekly time to timekeeper to ensure proper time was entered for payday

Shipping Department

Pamlico Air
2021 - 2023
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Organized and detail-oriented with a strong work ethic.

Food Service Worker

North Texas State Hospital
2019 - 2022
  • Operated kitchen equipment and maintained cleanliness to ensure food safety standards.
  • Assisted in meal preparation, following recipes and portion control guidelines accurately.
  • Collaborated with team members to streamline service processes and improve customer satisfaction.
  • Managed inventory levels, tracking supplies to minimize waste and optimize resources.
  • Monitored food quality during service, addressing issues promptly to uphold standards.
  • Implemented efficient workflows that reduced service times during peak hours.
  • Provided support in catering events, ensuring timely delivery and presentation of meals.
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
  • Maintained safety standards by properly handling food and adhering to sanitation guidelines.
  • Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
  • Greeted customers at counter to fulfill requests and answer questions.
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Promoted a positive work environment through effective communication with colleagues and supervisors.
  • Prepared and served various food and drink items to customer specifications in fast-paced environments.
  • Operated dishwashing and sanitizing equipment according to manufacturer instructions.

Education

High School Diploma -

Vernon High School
Vernon Tx
05-2000

Skills

  • Video monitoring
  • Physical security
  • Incident reporting
  • Access control
  • Investigative techniques
  • Asset recovery
  • CCTV systems
  • Video surveillance proficiency
  • Customer service
  • Time management
  • Excellent communication
  • Incident documentation
  • Theft prevention
  • Retail management
  • Theft investigation
  • Timekeeping

Timeline

Asset Protection Investigator

Walmart
06.2025 - Current

PCA

Wichita Home Health
11.2024 - Current

Assistant Manager

Allsups Convience Store
06.2023 - 07.2025

Shipping Department

Pamlico Air
2021 - 2023

Food Service Worker

North Texas State Hospital
2019 - 2022

High School Diploma -

Vernon High School

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Mackenzie Martinez