Mackenzie Matthews

• Documented complete information about examinations, treatment plans, lab results, and other details directly into charts.
• Charted patient encounters by recording information such as diagnosis, treatments, and prescriptions.
• Increased overall productivity of clinical staff by providing real-time scribing support during high-volume shifts, enabling better focus on direct patient care.
• Ensured compliance with HIPAA regulations by consistently maintaining patient confidentiality and protecting sensitive information during documentation processes.
• Verified accuracy of patient information and medical records to avoid discrepancies and maintain consistency.
• Reduced physician workload by taking on additional administrative tasks as needed, such as retrieving laboratory results and organizing patient files.

• Enhanced patient experience through compassionate care and communication during blood draw procedures.
• Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
• Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
• Centrifuged blood samples as outlined in clinical protocols.
• Completed proper sanitation and cleaning of equipment and work areas between patients.
• Excelled in high-pressure situations, maintaining composure and professionalism during peak hours and emergency scenarios.
• Tracked collected specimens by initialing, dating, and noting times of collection.
• Stocked phlebotomy cart or carrier with appropriate supplies.

• Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
• Maintained clean, trash-free workspaces to maximize productivity and safety.
• Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
• Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
• Maintained safety standards by properly handling food and adhering to sanitation guidelines.
• Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
• Made food according to standard recipes with requested changes for customer satisfaction.

I would provide all proper documentation for vehicle's coming into the US from Canada. I handled all my clients weekly billing and weekly report.

• Implemented new procedures for improved front desk organization, increasing overall efficiency.
• Collaborated with housekeeping and maintenance departments to ensure timely room turnover and optimal guest experience.
• Supported the achievement of budgetary targets by controlling expenses related to staffing levels or supplies.
• Enhanced guest satisfaction by promptly addressing inquiries and resolving issues at the front desk.
• Provided resources for training new employees and ongoing training for current staff.
• Served as a knowledgeable resource for guests seeking recommendations on local attractions, dining options, or transportation services.
• Maintained accurate financial records, processing payments and balancing cash drawers daily.
• Maintained high level of service and hospitality, contributing to corporate service recognition for property.
• Monitored front desk staffing hours and scheduled weekly employee shifts.
• Worked with housekeeping team to resolve issues or questions.
• Assisted in staff training, ensuring consistent quality service to guests from all team members.
• Assisted manager with guest check-in and check-out and provided customer service.
• Welcomed guests and focused on providing positive lodging experience.
• Organized group bookings efficiently by collaborating with sales teams to ensure seamless coordination of reservations and billing arrangements.