Mackenzie Matz
Wexford,PA
Summary
Recent graduate from West Virginia University. Dependable employee seeking opportunity to expand skills and contribute to company success.
Currently a Customer Experience Manager at Anchor and Eat Poke, adept in Microsoft Office and exceptional at fostering teamwork. Focused on ensuring excellent service standards and maintaining high customer satisfaction. Proven track record in enhancing team performance and operational efficiency.
Overview
9
9
years of professional experience
Work History
Customer Experience Manager
Anchor and Eat Poke
2022.07 - Current
- Managed escalated customer issues promptly, ensuring timely resolutions and maintaining positive relationships.
- Supervised daily operations and sales functions to maximize revenue, customer satisfaction, and employee productivity.
- Assisted owner with employee scheduling and ordering products for the restaurant.
- Engaged customers to ensure all requests and specifications were met to appropriately fulfill needs.
- Contacted local businesses, medical offices, and hospitals to grow the business through catering opportunities.
- Maintained clean, neat, and organized food service and preparation areas to county health department standards.
- Demonstrated hospitality and superior customer service.
- Cultivated a supportive team environment that encouraged open communication, collaboration, and continuous learning to drive exceptional performance outcomes.
- Work 35 hours per week.
Childcare Provider
Home Childcare
2015.06 - Current
- Developed strong relationships with families, providing regular updates on child progress and establishing trust.
- Cultivate fun and safe environments in which children can thrive emotionally and intellectually.
- Help with homework, safely transport children under my care to and from various activities.
- Supported emotional well-being by addressing individual needs and providing a nurturing environment for growth.
Camp Counselor
Windwood Day Camp
2021.06 - 2024.08
- Worked with children of varying age, interest, skill, and developmental levels.
- Ensured camper safety by enforcing camp rules, supervising group activities, and responding promptly to incidents or concerns.
- Fostered positive learning environment, demonstrated positive behaviors, and modeled teamwork.
- Offered caring, emotional, and social support to children experiencing difficult events.
- Communicated with parents, providing updates and answering questions about camp activities.
- Worked 16-40 hours per week.
Internship Student
HeadStart
2023.01 - 2023.04
- Developed professional skills through hands-on experiences, including time management and effective communication.
- Received positive feedback from supervisors, reflecting a strong commitment to personal growth and development throughout the internship program.
- Completed in-depth research into topics, compiling data into desired format along with succinct summaries highlighting key points.
- Offered outreach, advocacy, and rehabilitative services for ongoing case needs and special crisis interventions.
- Delivered care and expert treatment to individuals with mental disabilities.
- Worked 40 hours per week.
Education
Bachelor of Arts - Social Work
West Virginia University
Morgantown05.2023
Skills
- Proficient in Microsoft Office Applications
- Organizational Skills
- Teamwork and Collaboration
- Dependable and Responsible
- Excellent Written and Verbal Communication
- Flexible and Adaptable
Volunteer Activities
- Young Life Club
- Volunteer Youth Cheer Coach
- Member of Community Group to keep our neighborhood clean and safe
Timeline
Internship Student
HeadStart
2023.01 - 2023.04
Customer Experience Manager
Anchor and Eat Poke
2022.07 - Current
Camp Counselor
Windwood Day Camp
2021.06 - 2024.08
Childcare Provider
Home Childcare
2015.06 - Current
Bachelor of Arts - Social Work
West Virginia University
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