Mackenzie McCray
Glendale,AZ
Summary
Highly skilled Warranty Administrator with a demonstrated ability to lead and build relationships. Expertise includes accurately processing warranty claims, prioritizing past due claims, and efficiently managing managers' and customers' requests. Known for being highly organized, responsible, and resourceful. Upbeat, customer-focused Sales Associate with several years of experience in retail environments. Flexible and approachable, with strong organizational, and time management skills. Delivers memorable guest experience through welcoming interactions and extensive product knowledge.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Home Décor - Associate
Lowes
Phoenix, AZ
12.2022 - Current
- Complete installation sales to best fit customer and store needs
- Cut and measure blinds
- Down stock and organize
- Help customers pick blinds and décor to best fit their home
- Down stock with the Ballymore and DPSL
- Make phone calls to customers and install companies regarding sales.
Head Cashier
The Home Depot
Glendale, AZ
05.2020 - 11.2022
- Trained, mentored and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions
- Performed store opening, closing and shift-change actions and kept accurate shift-change logs
- Assisted customers by answering questions and fulfilling requests
- Educated employees on register use, merchandising and customer service
- Received and processed customer payments
- Processed checks, cash and credit purchases or refunds
- Resolved escalated customer disputes with special actions such as discounts
- Restocked and organized merchandise
- Helped customers complete purchases, locate items and join reward programs.
- Performed opening and closing duties such as counting money, balancing tills, and reconciling discrepancies.
Warranty Administrator – Service Writer – Managers Assistant
Bell Road Mitsubishi
- Streamlined and optimized warranty claim entry system
- Aided manager in day-to-day responsibilities such as managing incoming/outgoing mail and preparing vehicle documentation
- Coordinated and recorded service vehicle allocation while maintaining accurate documentation.
- Ensured smooth operations of front desk area
- Demonstrated excellent customer service skills by promptly addressing phone calls and efficiently scheduling appointments.
- Evaluated existing policies and procedures for processing warranties and identified areas for improvement.
- Maintained up-to-date knowledge of current industry regulations related to warranties.
- Collaborated with team members on special projects as needed.
- Utilized problem solving skills to resolve customer disputes quickly and efficiently.
- Organized and scheduled meetings, conferences, travel arrangements, and other administrative activities.
- Greeted visitors in a professional manner and directed them to appropriate staff members.
- Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
- Responded to customer issues to provide immediate resolution and improve retention.
Education
High School Diploma -
Ironwood Highschool
Az05.2022
Skills
- Cooperative Attitude
- Complaint Resolution
- Adaptability and Dependability
- Cash Register Operation
- Store Opening and Closing
- Customer Relations
- Stocking and Replenishing
- Attention to detail
- Clerical experience
- Organization skills
- Front desk
- Phone calls
- Work Task Prioritization
- Customer Service
- POS Systems
- Team Leadership
- Front-End Supervision
- Till Counting
- Operate Ballymore
- Typing
- Cash handling
- Supervising experience
- Time management
- Scheduling appointments
- Cash Handling
Certification
- food handlers card
- Mitsubishi trained and certified service advisor
Timeline
Home Décor - Associate
Lowes
12.2022 - Current
Head Cashier
The Home Depot
05.2020 - 11.2022
Warranty Administrator – Service Writer – Managers Assistant
Bell Road Mitsubishi
High School Diploma -
Ironwood Highschool