MacKenzie McDonough

On-site Management of the Rusty Nail Department for Cape Resorts, a hospitality investment and management company. Well-versed in seasonal business standards and market trends. Improve operational planning and business frameworks to enhance resource utilization, reduce waste, and create a productive work environment to promote employee happiness and engagement. Supervise both kitchen staff and waitstaff, providing necessary feedback. Write daily budget reports on both revenue and costs—strong knowledge of restaurant management software. Facilitate food and beverage concepts that are both popular and profitable. Provide leadership to the restaurant service team through floor presence, frequent training, and staff re-training via formal presentations and on the floor as the service team leader. Ensure the team uses proper service techniques and has the requisite menu knowledge. Conduct impactful shift meetings and Huddles using approved materials and templates. Work quickly and independently to resolve operational and or guest issues, ensuring proper follow-through and excellence in creating a memorable experience for outlet guests. Facilitates effective communication within F&B and with support departments. Perform all functions in accordance with company policies and procedures, as well as OSHA, Department of Health, and other agencies’ policies and procedures.

Adjusted job assignments and schedules to keep pace with dynamic business needs, employee knowledge, and customer demands. Demonstrated new products, procedures, and techniques to employees. Improved operational planning and business frameworks to enhance resource utilization and reduce waste. Well-versed in seasonal business standards and market trends. Created a productive work environment to promote employee happiness and engagement and acquired and displayed leadership roles and skills—processed employees' paychecks by collecting their payroll data and timesheets and communicated with general managers to coordinate day-to-day operations.

Maintained order efficiency and accuracy through clear communication with kitchen staff and customers, earning numerous recommendations from satisfied customers. Sustained customer satisfaction with timely table check-ins to assess food and beverage needs. Equipped with table setting knowledge and dining area maintenance. Effective at promoting team success by independently handling side work and efficient supply restocking. Experienced Server with extensive knowledge and superior work ethic.

Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring processes, employee knowledge, and customer demands. Interviewed and hired strong candidates for employee openings to create a strong working team. Cross-trained existing employees to maximize team agility and performance. Demonstrated new products, procedures, and techniques to employees. Improved operational planning and business frameworks to enhance resource utilization and reduce waste and made resource changes to adapt to environmentally friendly alternatives and be more sustainable. Well-versed in seasonal business standards and market trends.

Volunteer to help change the life trajectories of youth through daily wrap-around academic support, mentoring, leadership training, and lacrosse instruction. Used Lacrosse and academic education to build youth confidence and activate the skill sets to help them reach their full personal potential—planned events to motivate and engage the participants with volunteers.

Drove business growth while leading operations, strategic vision, and long-range planning. Devised, deployed, and monitored processes to boost long-term business success and increase profit. Enhanced and redefined organizational structure to maintain the company’s competitive edge across territories. Efficient in responsiveness to demands. Delivered business strategies to develop systems and procedures to improve operational quality and team efficiency. Positive role models focused on supporting education on ocean conservation among all ages, especially youth. Actively volunteered and helped facilitate on-site beach clean-ups. Ran multiple fundraisers through local communities and created content for social media.

Event planning, Client Research, Property Management, Personal Assistant Services, Major. Purchase Research, Negotiation and Execution, and Creative Product Management. Communicated and facilitated tasks with the head CEO.

Assisted children with homework assignments and special projects across different subjects. Supervised children's homework to verify completion, help with challenging assignments, and support educational goals. Organized and cleaned home after activities by picking up toys and disinfecting for a tidy home. Fostered close relationships with children by asking about school, friends, and hobbies. Engaged children in outdoor and indoor fun educational activities such as visits to the beach, the zoo, and local parks. Experienced in caring for children of all ages over short and long periods. Certified in first aid and CPR, dedicated to creating safe, inclusive, and engaging learning environments for all children.