MacKenzie McDowell
Buffalo,NY
Summary
Accountable Insurance Representative with excellent client management and insurance plan promotion. Highly effective juggler of multiple competing responsibilities simultaneously. Proven history of exceptional time management and customer service. Results-driven Sales accomplished in bringing in new customers and maximizing revenue. Well-versed in different insurance plans and competitor offerings. Persuasive communicator with personable style. Dedicated technology professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
10
10
years of professional experience
Work History
Home Insurance Agent
Geico
04.2018 - Current
- Maintained high standards of customer service by building relationships with clients.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Determined client needs and financial situations by listening and scheduling fact-finding appointments.
- Approached potential clients by using direct marketing mailings and phone contacts.
- Spent ample time with each customer, verbally reviewing and explaining documents for client comprehension.
- Built relationships with clients using active listening and issue resolution to provide excellent service.
- Obtained underwriting approval by completing application for coverage.
- Upsold additional products and services after identifying customer needs and requirements.
- Worked to accommodate new and different insurance requests and explored new value opportunities to optimize insurance agency reputation.
- Cultivated new business by offering presentations on financial well-being to individuals and groups on term and whole life insurance.
- Enhanced insurance agency reputation by accommodating new and different requests and by exploring opportunities to add value.
- Displayed consistent, positive attitude towards customers, peers and other personnel, even during high-stress situations.
- Calculated premiums and established payment methods for sales.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
Computer Sales Associate
Best Buy
04.2017 - 04.2018
- Supported back-end team in keeping computer technology organized and locating desired items for customers.
- Built strong relationships with store customers based on knowledgeable support for diverse computer needs.
- Trained store associates on computer products, technology and service offerings.
- Partnered with computer sales team and other store personnel to deliver unparalleled customer support and maximize revenue.
- Listened to customers to identify needs and build personalized computing solutions.
- Engaged customers throughout sales process and followed store procedures to maximize satisfaction.
- Created descriptions for online computer sales with detailed technical specifications.
- Listened to customer needs and desires to identify and recommend optimal products.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Informed customers of current store promotions to encourage additional sales purchases.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Approached each problem with fresh mind and analytical strategies to quickly resolve concerns.
- Assisted customers with signing up for store loyalty programs and provided details about key benefits.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
Data Scientist
Rosewell Park Cancer Institute
11.2016 - 03.2017
- Applied statistical and algebraic techniques to interpret key points from gathered data.
- Provided comprehensive analysis and recommend solutions to address complex business problems and issues using data from internal and external sources and applied advanced analytical methods to assess factors impacting growth and profitability across product and service offerings.
- Developed data-gathering and reporting structures from ground up and strategized methods capitalizing on system features.
- Developed polished visualizations to share results of data analyses.
- Compiled, cleaned and manipulated data for proper handling.
- Leveraged mathematical techniques to develop engineering and scientific solutions.
Technology Consultant
Apple
11.2016 - 02.2017
- Collaborated with customers and asked questions to assess needs and budgets.
- Drove team revenue totals by bringing in top sales numbers.
- Furnished customers with exemplary service, helping build lasting, lucrative partnerships.
- Engaged large and medium end-users to deliver company's total value proposition to increase sales.
- Attended local and national trade shows to discover new products and services for addition to company's current offerings.
- Maintained routine communication with clients to assess overall satisfaction, resolve complaints and promote new offerings.
- Exceeded sales goals, increased revenue and facilitated sales.
- Used consultative sales approach to understand and meet customer needs.
- Resolved order issues efficiently and enhanced customer satisfaction ratings.
- Monitored weekly sales to write reports for senior leadership and streamline operational processes.
- Interacted with problematic accounts, helping to build lasting rapport and boosting revenue opportunities.
- Managed sales plan activities, promotions, and product launches resulting in expanded revenues and branding.
- Branded products through effective salesmanship and maintained long-term relationships with clients.
- Demonstrated products and specific features at customer locations and special events.
- Leveraged proven sales methods to increase revenue and surpass sales objectives.
- Brought in new customers and retained base through proactive management of individual needs and development of robust solutions.
Sales Representative
Best Buy
08.2014 - 11.2016
- Increased sales by offering advice on purchases and promoting additional products.
- Achieved monthly sales goals by promoting product benefits and enrolling new clients.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Trained and mentored new sales representatives.
- Reached out to customers after completed sales to evaluate satisfaction and determine immediate service requirements.
- Increased sales by offering consultation on products and services and applying customer service and upselling techniques.
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
- Attended advanced training sessions and conferences to increase product knowledge and productivity.
- Tailored sales approaches and techniques to specific client needs to increase marketing effectiveness.
- Expanded customer base and boosted profit within product line.
- Exceeded goals for new accounts in single sales cycle.
- Boosted brand awareness, implemented promotional campaigns and employed sales tactics as part of territory development.
- Determined problem areas and resolved issues related to profitability and business objective achievement.
- Met frequently with technical, product management and service personnel to stay current on company offerings and business policies.
- Surpassed sales objectives several consecutive years by cultivating productive client partnerships.
Data Technician
Saint Vincent College
08.2013 - 08.2014
- Scanned documents and saved in database to keep records of essential organizational information.
- Managed documents by organizing forms, making photocopies, filing records, preparing correspondence and creating reports.
- Corrected data entry errors to prevent later issues such as duplication or data degradation.
- Added documents to file records and created new records to support filing needs.
- Kept optimal quality levels to prevent critical errors and support team performance targets.
- Increased data-entry productivity by maintaining detailed logs of data projects, identifying issues and improving them.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Worked flexible hours; night, weekend, and holiday shifts.
- Outlined appropriate processes and procedures to fulfill and complete inquiries.
Education
Bachelor of Science - Physics
Saint Vincent College And Seminary
Latrobe, PA05.2016
Skills
- Operational Efficiency
- Life Insurance
- Agent Support
- Insurance Coverage Review
- Client Needs Analysis
- Revenue Generation
- Customer Follow-Up
- Quotes and Sales
- Claims Reporting Systems
- Policy Adjustment Knowledge
- Quote Information
- Consultative Selling Techniques
- Licensing Requirements
- Consultative Sales Approach
- Property Examination
- Property and Casualty Insurance Sales
- Risk Mitigation
- Underwriting and Adjustments
- New Client Acquisition
- Policy Writing
- Program Promotion
- Client Relationships
- Revenue Growth
- Computer Software
- Microsoft Office Suite
- PC Systems
- Technological Knowledge
- Customer Accounts Management
- Client Relationship Management
- Technology Sales
- Customer Satisfaction
- Client Needs Assessment
- Customer Retention
- Consultative Sales
- Providing Feedback
- Customer Research
- New Business Identification
- Sales Quota Achievement
- Complementary Products and Services
- Information Updates
- Equipment Demonstration
- Sales Reporting
- Quality Analysis
- Solution Architecture
- Data Analytics
- Critical Thinking
- Client Requirements
Accomplishments
- Achieved Highest Cross-Sales through effectively helping with Customer needs and demands for their particular situations.
- Achieved Gold Chairman's Sales Club 3 years in a row by completing high level sales with accuracy and efficiency.
Languages
German
Limited Working
Timeline
Home Insurance Agent
Geico
04.2018 - Current
Computer Sales Associate
Best Buy
04.2017 - 04.2018
Data Scientist
Rosewell Park Cancer Institute
11.2016 - 03.2017
Technology Consultant
Apple
11.2016 - 02.2017
Sales Representative
Best Buy
08.2014 - 11.2016
Data Technician
Saint Vincent College
08.2013 - 08.2014
Bachelor of Science - Physics
Saint Vincent College And Seminary
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