MacKenzie McDowell
Boone,NC
Summary
Experienced with cash handling, customer service, and transaction processing in fast-paced retail settings. Utilizes strong communication skills and attention to detail to ensure customer satisfaction and operational efficiency. Track record of maintaining accuracy and resolving conflicts smoothly.
Overview
2
2
years of professional experience
Work History
Server
Buffalo Wild Wings
05.2025 - 08.2025
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Bussed and reset tables to keep dining room and work areas clean.
Cashier Trainer
Buffalo Wild Wings
07.2024 - 08.2025
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Kept check-out areas clean, organized and well-stocked to maintain attractive store.
- Maintained work area and kept cash drawer organized.
- Balanced daily transactions on a computerized point-of-sale system.
- Answered phone calls to assist customers with questions and orders.
- Collected payments and provided accurate change.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Greeted customers promptly and responded to questions.
- Trained new employees by providing knowledge of specific store tasks, policies and goals.
- Encouraged open dialogue between trainers and trainees through regular check-ins and discussions about any difficulties faced during the learning process.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
Front of House Employee
Chick-fil-A
11.2023 - 07.2024
- Maintained cleanliness and organization of the front-of-house area, including the lobby and restrooms.
- Memorized menu and offered discerning recommendations, remained steps ahead of patrons' needs and desires and accurately gauged level of interest in conversation and small talk.
- Processed payments using cash registers or POS systems accurately and efficiently.
- Explained menu items, took orders and delivered food courses according to instruction.
- Restocked napkins, condiments and utensils at self-service areas during slow periods.
- Delivered guest orders to correct tables or take-out counter.
- Talked pleasantly with customers while taking orders and promoted positive image for business.
Education
Bachelor of Arts - English
Appalachian State University
Boone, NC12-2026
Skills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Cash handling
- Time management skills
- Cleaning and sanitizing
- Reliability and punctuality
- Professionalism and courtesy
- Product restocking
- POS system operations
Timeline
Server
Buffalo Wild Wings
05.2025 - 08.2025
Cashier Trainer
Buffalo Wild Wings
07.2024 - 08.2025
Front of House Employee
Chick-fil-A
11.2023 - 07.2024
Bachelor of Arts - English
Appalachian State University
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