Mackenzie McGrane
Hammond,WI
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement. Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed personnel management. Dedicated to complete knowledge of company products and services for optimized customer service. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
6
6
years of professional experience
Work History
Member Account Representative
Royal Credit Union
04.2023 - Current
- Responded to customer calls and emails to answer questions about products and services.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Verified customer identification and documentation for compliant transactions.
- Opened customer accounts and provided deposit and withdrawal receipts.
- Educated and engaged customers with new bank products and services.
- Demonstrated flexibility by helping out at another branch.
- Delivered excellent customer service and worked with customers to process loan applications.
- Assisted customers with completing loan applications and other paperwork.
- Greeted and served customers professionally, operated cash registers.
Assistant Manager
Security Finance
08.2022 - 04.2023
- Greeted and provided excellent customer service
- Processed loans/applications
- Processed taxes
- Handled money/files
- Enforced company policies and procedures
- Acted as customer service representative
- Participated in meetings and trainings
- Collections
- Answered Phones
- Prepared documents for underwriting by verifying client income, credit reports and other information.
- Worked with customers in person and via telephone to answer questions, process transactions and resolve issues.
- Maintained long-term relationships with customers to provide best-in-class customer service.
- Checked packages for appropriate documentation.
- Completed and filed returns with tax departments at local, state and federal levels.
- Reviewed clients tax filing papers thoroughly to determine eligibility for additional tax credits or deductions.
- Prepared tax returns, extensions, tax planning calculations and write-ups for organizations and entities.
Server
Milwaukee Burger Company
08.2020 - 07.2022
- Moved up in the company, started as a hostess went to takeout then moved to serving
- Answered phone calls
- Handled a high volume of customers regularly
- Checked on guests frequently
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Scheduled numerous reservations and managed seating arrangements simultaneously in a high-traffic restaurant while maintaining calm, professional demeanor.
- Welcomed guests as they arrived
- Served food
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Cultivated warm relationships with regular customers.
- Bussed and reset tables to keep dining room and work areas clean.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Checked identification for minimum age for sale of alcoholic beverages.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
Wedding Caterer
West Wind Supper Club
06.2020 - 01.2021
- Handled food
- Greeted the wedding party
- Drove vans to the wedding
- Set the tables
- Handed food out
- Made sure guest had enough water
- Cleaned up
- Followed all safety instructions to avoid injuries when operating heavy equipment in kitchen.
- Motivated staff to perform at peak efficiency and quality.
Sandwich Artist
Subway
06.2018 - 10.2020
- Worked in a fast paced environment
- Assisted customers in choosing menu items by providing food complementing information.
- Organized freezers, refrigerators and storage rooms by receiving, recording and moving food and beverage supplies and products.
- Trained team members to prepare sandwiches and other items according to instructions.
- Executed sandwich artistry duties with very low occurrence of errors.
- Operated manual and electric appliances to peel, slice and trim food.
- Shared information with customers about menu items, preparation methods and ingredients.
- Identified price of goods and calculated bills with optical price scanners, calculators and cash registers.
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Accurately operated cash register to process customer payments.
- Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
- Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
- Prepared salads, soups and sandwiches for customers.
- Kept drawer balanced by accurately processing cash, credit and debit payments.
- Filled out daily shift log to record amount of food prepared, used and leftover.
- Prepped food
- Answered phones
- Greeted guests, promoted specials and took orders.
Education
High school diploma -
Spring Valley High School
Spring Valley, WI05.2022
Skills
- Time Management
- Team Motivation
- Customer Service and Satisfaction
- Money Handling
- Cash Deposits and Receipts
- Food Preparation
- Food Safety
- Cashiering
- Cleaning Experience
- Busser
- POS
- Host/Hostess
- Math
- Microsoft Word
- Serving Experience
- Upselling
- Microsoft Powerpoint
- Communication skills
- Restaurant Experience
- Organizational Skills
- Telephone Communication Skills
Timeline
Member Account Representative
Royal Credit Union
04.2023 - Current
Assistant Manager
Security Finance
08.2022 - 04.2023
Server
Milwaukee Burger Company
08.2020 - 07.2022
Wedding Caterer
West Wind Supper Club
06.2020 - 01.2021
Sandwich Artist
Subway
06.2018 - 10.2020
High school diploma -
Spring Valley High School
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