Mackenzie McGuire

• Delegated assignments based on team strengths to optimize floor coverage and service levels.
• Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
• Coached and developed store associates through formal and informal interactions.
• Handled complaints from customers by empathetically listening, recording details and offering solutions.
• Completed thorough opening, closing and shift change functions to maintain operational standards each day.
• Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
• Maintained inventory by checking merchandise to determine levels.
• Supervised cashiers in processing credit, debit and cash payments to streamline sales.
• Handled scheduling for store shifts to achieve adequate staffing.

quality customer service while maintaining a store that is clean, safe, and stocked with the products our customers need. As a Merchandising Service Manager, this means: Being friendly and professional, and engaging vendors and associates to meet store needs.

• Analyzed customer preferences and buying trends to determine the optimal product mix for the store.
• Developed and implemented merchandise strategies to increase sales.
• Monitored inventory levels by tracking stock movement, conducting regular physical counts, and adjusting forecasts accordingly.
• Cleaned and organized display cases, shelves and aisles.
• Restocked shelves with current merchandise in attractive displays to promote sales.
• Helped customers locate desired items and assisted with carrying heavy loads.
• Followed prepared sketches and planograms to arrange consistent shelves, racks and bins across various locations.
• Kept work areas clean, neat and organized for optimal productivity and worker safety.

• Organized and managed the inventory of all incoming and outgoing shipments.
• Monitored freight costs to ensure compliance with company budget guidelines.
• Ensured that all shipments met international regulations for customs clearance.
• Supervised warehouse personnel in loading and unloading cargo containers or trucks.
• Maintained accurate records of all deliveries using automated systems or manual documents.
• Processed invoices for payment in a timely manner according to established procedures.
• Managed daily activities of staff responsible for order fulfillment and distribution services.