Mackenzie McMunn
St Louis,MO
Summary
Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.
Overview
5
5
years of professional experience
Work History
Waitstaff Server
Bricktop's West End Restaurants
Frontenac, MO
07.2021 - Current
- Delivered exceptional customer service, ensuring guest satisfaction in a fast-paced environment.
- Collaborated with kitchen staff to optimize food delivery and presentation for guests.
- Trained new team members on menu knowledge and service standards to enhance performance.
- Managed multiple tables efficiently, maintaining attention to detail during peak hours.
- Processed customer orders accurately using point-of-sale systems, minimizing errors and wait times.
- Cultivated warm relationships with regular customers.
Creative Director
SGBX Global
Brentwood, MO
06.2023 - 03.2025
- Led creative strategy development for branding and marketing initiatives across multiple platforms.
- Monitored industry trends to keep creative materials fresh and engaging.
- Developed high-impact creative trailers and promotional content for company campaigns from concept to completion.
- Analyzed market trends to inform design strategies, enhancing competitive positioning of client brands.
Education
Bachelor of Science - Business Administration
Webster University
St. Louis, MO05.2022
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Hospitality service expertise
- Professional appearance
- Memory retention
- High volume dining
- Team collaboration
- Order accuracy
- Suggestive selling
- Conflict resolution
Timeline
Creative Director
SGBX Global
06.2023 - 03.2025
Waitstaff Server
Bricktop's West End Restaurants
07.2021 - Current
Bachelor of Science - Business Administration
Webster University