Summary
Overview
Work History
Education
Skills
Timeline
Generic

Mackenzie Mcwhorter

Oracle,AZ

Summary

Results-driven, excelling in fast-paced environments. Strong client relations skills and ability to resolve conflicts and issues with tact and diplomacy to drive client retention and loyalty. Knowledgeable in terminology, products and services to effectively address and respond to public and personnel inquiries. I have a great work ethnic, and excellent people skills. I work hard to make sure everyone is satisfied and happy with the service that is provided. Thank you for taking the time to look over my resume, and I hope you consider me to become apart of your team.

Overview

13
13
years of professional experience

Work History

Restaurant Manager

SBHOA2
11.2022 - Current
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
  • Carefully interviewed, selected, trained, and supervised staff.
  • Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
  • Led and directed team members on effective methods, operations, and procedures.
  • Reconciled cash and credit card transactions to maintain accurate records.
  • Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
  • Correctly calculated inventory and ordered appropriate supplies.
  • Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
  • Managed staff schedules and maintained adequate coverage for all shifts.
  • Motivated staff to perform at peak efficiency and quality.
  • Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.

Server - Key Server

SBHOA2
10.2020 - 11.2022
  • Cultivated warm relationships with regular customers.
  • Worked with POS system to place orders, manage bills and handle complimentary items.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Bussed and reset tables to keep lounge and work areas clean.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Answered customers' questions, recommended items and recorded order information.

Assistant Manager

Circle K
10.2014 - 03.2021
  • Helped train an amazing team of employee's to deliver outstanding customer service, boosting customer satisfaction ratings over 87%
  • Provided leadership and direction for employees, supervising activities to drive productivity and efficiency
  • Organized schedules, workflows and shift coverage to meet expected business demands
  • Delegated daily tasks to team members to optimize team productivity
  • Maintained positive work ethic and commitment to providing excellent service to improve operations efficiency and customer satisfaction
  • Enforced company policies and procedures to strengthen operational standards across departments
  • Completed inventory audits to identify losses and project future demands
  • Completed daily paperwork, with accuracy and efficiency

Waitress

Nonna Maria's Pizzaria
11.2010 - 09.2018
  • Recommended daily specials, wine selections and desserts to guide patrons toward more profitable items
  • Cleaned, sanitized and organized food speed racks, bins and dry storage racks to keep food storage areas neat and prevent food-borne illness
  • Updated repeat customers on menu changes and updates to maintain quality service relationships
  • Frequently communicated with kitchen staff to stay up to date on supply availability and potential customer wait times
  • Stocked server areas with supplies before, during and after shifts to boost performance of serving staff
  • Applied safe food handling and optimal cleaning strategies to protect customers and maintain proper sanitation
  • Addressed any concerns or complaints quickly to promote customer happiness and escalated more advanced issues to management for resolution
  • Communicated with event coordinators to verify appropriate and adequate accommodations for larger parties
  • Calculated charges, issued table checks and collected payments from customers
  • Completed opening and closing checklists, including emptying trash, safeguarding alcohol and polishing silverware

Cashier

McDonald's
01.2013 - 10.2014
  • Protected company reputation and built loyal client base by working relentlessly to resolve problems and improve customer satisfaction
  • Provided onsite training
  • Delivered an exceptional level of service to each customer by listening to concerns and answering questions
  • Provided outstanding customer service to new and long-standing customers by attending closely to concerns and developing solutions
  • Developed exceptional attendance record with special attention to punctuality and preparation to work upon arrival
  • Disinfected and mopped all areas to maintain sanitation and cleanliness standards

Education

High School Diploma -

San Manuel High School
San Manuel, AZ
2012

Skills

  • Product and service knowledge
  • Communication skills
  • Customer relations
  • Typing and written communication
  • Teamwork mindset
  • Friendly and hardworking
  • Warm and Friendly
  • Menu Memorization and Presentation
  • Special Requests and Substitutions
  • Customer Service and Rapport
  • Calm Under Pressure
  • Hiring and Training
  • Food Service Background
  • Food Plating and Presentation
  • Business Operations Expertise
  • Shift Management
  • Staff Scheduling

Timeline

Restaurant Manager

SBHOA2
11.2022 - Current

Server - Key Server

SBHOA2
10.2020 - 11.2022

Assistant Manager

Circle K
10.2014 - 03.2021

Cashier

McDonald's
01.2013 - 10.2014

Waitress

Nonna Maria's Pizzaria
11.2010 - 09.2018

High School Diploma -

San Manuel High School

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Mackenzie Mcwhorter