Mackenzie McWilliams
Detroit,MI
Summary
Detail-oriented professional with background creating delicious dishes. Dedicated to delivering highest quality customer service. Expert at succeeding in high pressure environments while remaining calm. Safety-minded when carefully following food handling regulations and procedures.
Overview
7
7
years of professional experience
Work History
Dishwasher/Food Preparation Cook
The Bird & The Bear Bakery
10.2021 - 09.2023
- Enhanced kitchen efficiency by maintaining a clean and organized workspace for fellow staff members.
- Ensured consistent cleanliness by adhering to strict sanitation procedures for all dishes, utensils, and equipment.
- Supported overall restaurant operations by promptly restocking clean dishes and utensils in designated areas.
- Contributed to a positive team environment through effective communication and collaboration with kitchen staff members.
- Assisted with basic food preparation tasks as needed, helping expedite meal service for guests.
- Minimized cross-contamination risks by following proper procedures for washing cutting boards, knives, and other essential tools.
- Demonstrated flexibility in adjusting work schedule to accommodate fluctuating business demands during peak dining hours or special events.
- Increased performance reliability under pressure by consistently meeting fast-paced dishwashing demands, even during the busiest service periods.
- Kept kitchen areas neat and clean by removing trash and organizing supplies.
- Stepped into additional roles during busy times to boost coverage of important stations.
- Helped team meet expected demands by restocking work areas throughout restaurant such as server stations, salad bars, and supply cupboards.
- Adjusted water to correct temperature for optimum cleaning, rinsing and sanitizing.
- Disinfected counters and wiped down food prep surfaces to prevent illness and cross-contamination from raw meats.
- Improved menu offerings, incorporating seasonal ingredients and innovative cooking methods.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Assisted in inventory management and ordering supplies, maintaining adequate stock levels for efficient kitchen operations.
- Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
- Tasted, smelled, and pierced food with fork to verify sufficient cooking.
Cashier/Stocker
Family Fare
02.2020 - 05.2021
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Prevented loss by vigilantly monitoring potential theft or fraud situations instore.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Welcomed customers and helped determine their needs.
- Restocked and organized merchandise in front lanes.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with returns, refunds and resolving transaction issues.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Optimized workspace organization within the stockroom, making it easier for colleagues to locate items quickly.
- Ensured proper rotation of perishable goods to maintain freshness and comply with health regulations.
Crew Trainer
McDonald's
07.2016 - 06.2018
- Streamlined onboarding process for new employees, resulting in a more efficient integration into the team.
- Enhanced crew performance by implementing effective training strategies and customized lesson plans.
- Evaluated crew members'' progress and provided constructive feedback for continuous development.
- Conducted hands-on demonstrations and practical exercises to reinforce learning concepts.
- Mentored new Crew Trainers, sharing best practices for effective instruction and coaching techniques.
- Trained other employees in customer service, food safety, and performance requirements.
- Set positive example for team members by providing high-quality, efficient service.
- Taught new team members correct procedures for all areas of operations.
- Greeted customers with smile and provided friendly service to professionally handle every need.
- Studied crew members during work shift to provide feedback and guidance in improving performance.
- Maintained current knowledge of all team position requirements.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
Education
Certificate in Graphic Design - Graphic Design
Kirtland Community College
Grayling, MI05.2026
High School Diploma -
Ogemaw Heights High School
West Branch, MI06.2019
Skills
- Food Packaging and Preparation
- Organizational Strengths
- Troubleshooting Skills
- Restocking Skills
- Strong work ethic
- Safety Awareness
- Multitasking abilities
- Heavy Lifting
Timeline
Dishwasher/Food Preparation Cook
The Bird & The Bear Bakery
10.2021 - 09.2023
Cashier/Stocker
Family Fare
02.2020 - 05.2021
Crew Trainer
McDonald's
07.2016 - 06.2018
Certificate in Graphic Design - Graphic Design
Kirtland Community College
High School Diploma -
Ogemaw Heights High School
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