MacKenzie M. Eagan
Olathe
Summary
Retail and Grocery professional with proven track record of driving sales and fostering positive customer experience. A strong background in retail customer service and inventory management. Consistently delivers high-quality assistance while contributing to collaborative team environment. Known for reliability and adaptability in meeting dynamic needs of busy retail setting.
Overview
2026
2026
years of professional experience
Work History
Service Counter Deli Clerk
A&P grocery store
06.2015 - 08.2015
- Worked in the Deli, preparing meats and cheeses, side salads, frying chicken.
- Greeted customers at counter to fulfill requests and answer questions.
- Precisely measured, weighed, sliced, and packaged deli products according to customer requests while minimizing waste.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Provided an enjoyable shopping experience for customers by engaging in friendly conversations while efficiently preparing their orders.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Delivered exemplary customer service to guests, even in peak business periods to promote retention.
Security Game day staff
Green Bay Packers
2016 - 2020
- Supported security measures for the safety of attendees, conducting bag checks and monitoring entry points.
- Participated in pre-game briefings with fellow staff members, staying informed about game day procedures and updates.
- Facilitated positive interactions between attendees and mascot, creating memorable experiences for all guests.
- Acted as a brand ambassador for the team or organization by presenting a professional demeanor at all times.
- Consistently met attendance goals by arriving punctually for assigned shifts and adhering closely to schedule requirements.
- Demonstrated flexibility in adapting to various game day roles, showcasing versatility and commitment to team success.
- Aided in crowd control measures to maintain an orderly atmosphere throughout the venue.
- Monitored guests and enforced rules, maintaining safety for visitors and staff.
Target Starbucks Barista/ Food and Beverage Expert
Target
07.2025 - Current
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Cleaned counters, machines, utensils, and seating areas daily.
- Controlled line and crowd with quick, efficient service.
- Culling and Filling Open market to make it presentable for guests.
- Stocking the Sales Floor
- Breaking down freight
- Being attentive to guests
Target Security Specialist
Target
07.2021 - 07.2025
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Collaborated with local law enforcement agencies to establish strong relationships, increasing the effectiveness of joint responses to incidents.
- Detected potential threats proactively through regular monitoring of surveillance systems and analyzing incident reports.
- Performed regular audits of existing security measures, identifying areas for improvement and recommending changes accordingly.
- Patrolled and monitored premises of the company by foot.
- Performed regular safety meetings with team members and team leads.
- G.U.E.S.T; Greeted the Guests, seek to Understand, Engage with the guests, Solve any issue at hand, and Thank the guest for choosing shopping with Target.
Assistant coordinator
YMCA 21st Century Before/Aftercare Program
01.2016 - 01.2020
- Working with kids.
- Supervised free play and other activities to keep children safe.
- Supervised outdoor playtime, ensuring safety while encouraging physical activity and exploration.
- Ensured a safe and nurturing environment by maintaining clean and organized spaces for daily use.
- Boosted children''s cognitive development with age-appropriate educational games and activities.
- Maintained child-friendly environment by allowing frequent access to outdoor activities.
- Collaborated with other childcare professionals to continuously improve the quality of care provided to children.
- Implemented creative learning strategies to engage children and promote their intellectual growth.
- Engaged with children individually to encourage physical activity and academic curiosity.
Shift Supervisor/Service Crew Member
Papa Murphy’s Take N’ Bake Pizza
08.2009 - 09.2020
- Answering the phones, doing the dishes, making pizza’s, cleaning the store, shift supervisor, manager.
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures.
- Helped store management meet standards of service and quality in daily operations.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Enhanced customer satisfaction by providing efficient and friendly service.
- Collaborated with team members to meet high standards of service during peak hours.
- Developed strong multitasking abilities while managing multiple responsibilities simultaneously during high-pressure situations.
- Prepared food items accurately and quickly, adhering to strict food safety guidelines.
- Maintained a clean and organized work environment for improved customer experiences.
- Kept all prep areas clean by sweeping, mopping, and washing down counters.
- Handled cash transactions responsibly, ensuring accurate accounting for daily sales.
- Provided exceptional customer service, resulting in increased repeat business and positive reviews.
- Operated kitchen equipment safely and efficiently, minimizing accidents and downtime.
- Worked well with teammates and accepted coaching from management team.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Took orders, prepared meals, and collected payments.
Education
Associates Degree - General Arts
University of Wisconsin Fox Valley
Menasha, WIundefined
Xavier High School
Appleton, WI01.2012
Skills
- Customer service
- Teamwork and collaboration
- Multitasking and organization
- Time management
- Customer engagement
- Willingness to learn
- Reliability and punctuality
- Dependable and cooperative
- Adaptability
- Loyalty
Languages
English
Timeline
Target Starbucks Barista/ Food and Beverage Expert
Target
07.2025 - Current
Target Security Specialist
Target
07.2021 - 07.2025
Assistant coordinator
YMCA 21st Century Before/Aftercare Program
01.2016 - 01.2020
Service Counter Deli Clerk
A&P grocery store
06.2015 - 08.2015
Shift Supervisor/Service Crew Member
Papa Murphy’s Take N’ Bake Pizza
08.2009 - 09.2020
undefined
Xavier High School
Security Game day staff
Green Bay Packers
2016 - 2020
Associates Degree - General Arts
University of Wisconsin Fox Valley
Teaching Experience
- Assistant Coordinator at Johnston Elementary School- Helping kids with homework, watching over the kids, helping with paperwork.
- Teaching Clinical at Horizons Elementary School Appleton WI- making lesson plans, watching kids, reading to kids, playing with kids. In the Kindergarten Classroom.