Mackenzie Meling
Ankeny,IA
Summary
Dynamic professional with a proven track record at Gillum Group Real Estate, excelling in client management and creative vision. Leveraged wedding etiquette knowledge and image editing skills to enhance customer satisfaction and streamline processes. Achieved significant improvements in client retention and service delivery by fostering strong relationships and employing innovative solutions.
Overview
10
10
years of professional experience
Work History
Wedding Photographer - Owner
Legler Photographic Creations
06.2011 - 03.2020
- Provided exceptional customer service throughout the entire planning process, from initial consultation to final product delivery.
- Developed customized photography packages tailored to meet the unique requirements of each couple.
- Enhanced client satisfaction with attentiveness to their specific needs and preferences in wedding photography.
- Delivered high-quality edited images for clients, showcasing their special day through a personalized photo album.
Realtor
Gillum Group Real Estate
07.2016 - 12.2016
- Coordinated various aspects of real estate transactions such as inspections, appraisals, and financing arrangements, minimizing delays and challenges for clients.
- Built lasting relationships with clients through excellent communication, personalized service, and dedication to their needs.
- Developed strong knowledge of local market conditions, allowing for accurate pricing strategies and targeted marketing efforts.
- Enhanced client satisfaction with diligent follow-up after closing, ensuring a positive experience overall.
Commercial Lines Processor
Nationwide
10.2014 - 07.2016
- Prepared comprehensive reports for management, providing valuable insight into departmental performance and areas needing improvement.
- Ensured accurate premium calculations through meticulous review of rating factors, endorsements, and coverage limits.
- Conducted inventory control of member and group transactions.
- Participated in company-wide training sessions to continuously improve knowledge of insurance products and services offered to clients.
Patient Access Representative II
Mercy Medical Center, Des Moines, CHI Health
08.2013 - 10.2014
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
- Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
Teller
First Class Credit Union
07.2012 - 08.2013
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
- Processed customer transactions promptly, minimizing wait times.
Customer Service Manager
Walmart
06.2010 - 08.2013
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
Education
High School Diploma -
Norwalk High School
Norwalk, IADMACC
Des Moines 08.2010 - 6 2011
Real Estate License -
DMARR
Des Moines, IA07.2016
Skills
Wedding etiquette knowledge
Light manipulation
Image Editing
Client management
Creative vision
Timeline
Realtor
Gillum Group Real Estate
07.2016 - 12.2016
Commercial Lines Processor
Nationwide
10.2014 - 07.2016
Patient Access Representative II
Mercy Medical Center, Des Moines, CHI Health
08.2013 - 10.2014
Teller
First Class Credit Union
07.2012 - 08.2013
Wedding Photographer - Owner
Legler Photographic Creations
06.2011 - 03.2020
DMACC
08.2010 - 6 2011
Customer Service Manager
Walmart
06.2010 - 08.2013
High School Diploma -
Norwalk High School
Real Estate License -
DMARR
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