Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
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MacKenzie Mennell

Las Vegas

Summary

Dynamic professional exhibiting strong work ethic and exceptional customer service skills cultivated at Caesars Entertainment. Proven conflict resolution capabilities enhance customer satisfaction through effective communication. Proficient in cash handling and health compliance, consistently delivering results while ensuring a clean and safe environment. Eager contributor to team success.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Fountain Employee Steady Extra

Caesars Entertainment (Harrah’s Casino)
Las Vegas
03.2025 - Current
  • Delivered exceptional customer service through friendly and courteous interactions.
  • Executed opening and closing duties, including register setup and cash reconciliation.
  • Complied with health and safety regulations during merchandise handling.
  • Guided customers in selecting suitable products by providing detailed descriptions.
  • Upheld cleanliness standards through regular cleaning tasks, including sweeping and mopping.
  • Communicated current sales and promotions to maximize customer value.
  • Addressed customer complaints professionally, offering effective solutions.
  • Responded promptly to inquiries regarding store operations and services.

Store Manager

Port of Subs
Las Vegas
03.2024 - 03.2025
  • Acquired extensive knowledge of Microsoft software and navigated websites to complete tasks.
  • Ensured high-quality customer care and adhered to company protocols and procedures.
  • Organized promotional events to enhance product visibility.
  • Executed regular price checks to maintain competitive pricing strategies.
  • Managed daily banking operations, including deposits and withdrawals.
  • Identified cost-saving opportunities through waste reduction initiatives.
  • Resolved customer complaints promptly to enhance satisfaction.

Medical Assistant

Pinnacle Care Internal Medicine
Peoria
12.2023 - 03.2024

Maintained compliance with HIPAA regulations to protect confidential patient information.

  • Managed patient flow, scheduled appointments, and answered phones while greeting visitors professionally.
  • Assisted physicians with patient care by taking vital signs and preparing patients for examinations.
  • Organized patient charts prior to clinic sessions to ensure efficient operations.
  • Ensured proper cleaning of instruments after each exam according to established protocols.
  • Kept examination rooms clean and stocked with necessary supplies for incoming patients.
  • Maintained accurate medical records through filing, charting, and data entry into electronic health records.
  • Processed insurance claims forms in accordance with applicable regulations.

Medical Assistant Extern

Pinnacle Care Internal Medicine
Peoria
10.2023 - 12.2023
  • Prepared exam and treatment rooms for patient visits, availing all necessary supplies and equipment.
  • Maintained clean and safe clinic environment to prevent injuries.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Collected histories, vitals, and current complaints via patient interviews.

Chef

Romano’s Macaroni Grill
Temecula
04.2021 - 01.2023
  • Prepared meals from scratch using authentic, popular recipes to generate repeat business.
  • Providing an excellent customer experience, going above and beyond basic duties.
  • Interacted with guests to obtain feedback on product quality and service levels.
  • Utilized proper cleaning techniques to sanitize counters and utensils used in preparation of raw meat, poultry, fish, and eggs.

Education

Medical Assistant

Carrington College
Phoenix, AZ
12.2023

Skills

  • Customer service excellence
  • Strong work ethic
  • Interpersonal communication
  • Coachable and eager to learn
  • Procedure adherence
  • Attention to detail
  • Effective communication
  • Adaptability
  • Time management
  • Problem solving
  • Product knowledge
  • Conflict resolution
  • Team collaboration
  • Cleaning protocols
  • Cash handling
  • Health and safety compliance
  • Reliable punctuality

Certification

  • Medical Assisting Certificate of Completion December 2023
  • Certified Medical Assisting Test May 10,2024

References

References available upon request.

Timeline

Fountain Employee Steady Extra

Caesars Entertainment (Harrah’s Casino)
03.2025 - Current

Store Manager

Port of Subs
03.2024 - 03.2025

Medical Assistant

Pinnacle Care Internal Medicine
12.2023 - 03.2024

Medical Assistant Extern

Pinnacle Care Internal Medicine
10.2023 - 12.2023

Chef

Romano’s Macaroni Grill
04.2021 - 01.2023

Medical Assistant

Carrington College