Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Mackenzie Merchant

Warren

Summary


Professional with experience in leadership and operations management. Demonstrates strong focus on team collaboration and achieving results. Possesses skills in conflict resolution, time management, and effective communication. Adaptable and reliable, meeting changing needs and ensuring smooth workflow. Prepared to drive team performance and operational excellence.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Shift Leader

Culvers
12.2023 - 05.2025
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
  • Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.

Volunteer

Ascension St. John Hospital
12.2021 - 05.2022
  • Assisted with special events and programs.
  • Maintained clean, neat, and operational facilities to serve program needs.
  • Supported engaging, fun, and smooth-running events by helping with organization and planning.
  • Used strong interpersonal communication skills to convey information to others.

Education

Pre-nursing

Macomb Community College
Warren, MI
04-2026

Skills

  • Positive attitude
  • Cash handling
  • Team leadership
  • Problem-solving
  • Flexible schedule
  • Team collaboration and leadership
  • Conflict resolution
  • Assigning work
  • Shift paperwork completion

Certification

CPR certified

Timeline

Shift Leader

Culvers
12.2023 - 05.2025

Volunteer

Ascension St. John Hospital
12.2021 - 05.2022

Pre-nursing

Macomb Community College

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