MACKENZIE MILLARD
Cottage Grove,Minnesota
Summary
Customer-oriented, strategic-thinking Sales Professional with over 11 years of experience in building relationships, cultivating partnerships, retaining top accounts and growing profit channels. Multi-tasking, self-motivated leadership professional with expertise on relationship management, strategic selling and account management. Tactical team builder and strategic planner seeking to leverage background into a Sales Representative or account management role with a progressive organization.
Overview
15
15
years of professional experience
Work History
Account Executive - Migrations
TravelNet Solutions
09.2023 - Current
- Built and strengthened relationships with new and existing accounts to drive revenue growth.
- Qualified leads, built relationships and executed sales strategies to drive new business.
- Resolved issues promptly to drive satisfaction and enhance customer service.
- Executed successful sales strategies to convert leads into customers.
- Collaborated with internal teams to develop account strategy.
- Leveraged CRM to collect, organize and manage sales data and customer information.
- Gained understanding of goals, objectives and processes to meet client business needs.
- Strengthened customer relationships with proactive and collaborative approach to managing needs.
- Cross-sold products and services to clients to secure additional business and grow revenue streams.
- Serviced accounts and proposed new products and services to maximize revenue.
- Leveraged marketing channels and sales strategies to develop pipeline and increase profitability.
- Conducted integrated sales presentations to illustrate value of product or service and tailor call-to-action.
National Account Manager
DecoPac, Inc
05.2022 - 09.2023
- Connected with current customers to assess satisfaction, determine needs and offer new services.
- Grew brand awareness by increasing market penetration with customer-focused approaches.
- Demonstrated products at customer locations and answered questions.
- Authored intensive sales reports on representatives and customer categories to recommend detailed plans and implement through marketing and promotional programs.
- Monitored trends in customer industries and marketplaces to shape sales methods.
- Used CRM database to track referral and appointment data.
- Created strategic approaches for different retailers and wholesalers to effectively meet current and expected demands.
- Cultivated strong professional relationships with suppliers and key clients to drive long-term business development.
- Built sales forecasts and schedules to reflect desired productivity targets.
Account Manager
DecoPac, Inc
01.2017 - 05.2022
- Oversaw multiple accounts and worked diligently to meet and exceed performance goals.
- Built and maintained productive relationships with customers and internal partners.
- Acted as main point of contact in matters relating to client concerns and needs.
- De-escalated customer interactions by providing alternative tactics to solving problems and satisfying customer needs.
- Developed successful customer relationships and quickly resolved service requests to increase sales.
- Kept accurate records pertaining to inventory and account notes, documenting any contract updates and renewals.
- Communicated progress of monthly and quarterly initiatives to internal and external stakeholders.
- Collaborated directly with marketing team to refocus client outreach, increasing qualified inbound account leads.
- Listened to customer needs to identify and recommend best products and services.
- Identified customer needs by asking questions and advising on best solutions.
- Used CRM database to track referral and appointment data.
- Enhanced sales volume through skilled support to both new and inactive customers.
Sales Development Rep
Resortsandlodges.com
03.2016 - 01.2017
- Generated new prospects and nurtured existing prospects through outbound phone calls and emails.
- Called on key decision-makers using phone, email and social touches to bring on new business.
- Documented outreach calls and follow-up contacts in CRM system to establish record of interactions.
- Maintained communication with account executives to facilitate development of sales opportunities.
- Set a record for most appointments set by an SDR ever at the company.
- Collaborated and supported sales team to build sales pipeline.
- Leveraged CRM to maintain activity, contact and account information of customers and prospects.
- Executed cold calls, social media and other digital strategies to acquire customers.
- Set appointments to present solutions to prospective customers.
- Communicated prospect needs and account details to prepare team for scheduled introduction meeting.
- Adhered to company initiatives and achieved established goals.
- Researched potential prospects online to produce qualified call lists for sales colleagues.
Sales Executive
Stauer Jewelry Inc
11.2012 - 02.2016
- Completed the largest one-off sale in Stauer history.
- Used cold calling and networking to sell products and services.
- Sourced new sales opportunities through inbound lead follow-up.
- Contacted current and potential clients to promote products and services.
- Took inbound calls on headset, promoting products and services to secure new accounts.
- Delivered superior customer support to improve account retention rate.
- Generated sales through outbound calling and lead follow-up efforts using scripts and other phone techniques.
- Demonstrated products to potential customers and answered questions to close sales.
- Educated customers on product features and technical details to highlight benefits.
- Negotiated prices and set up contracts to finalize sales agreements.
- Generated sales by prospecting, negotiating contracts and closing.
- Closed product sales to increase revenue and build client loyalty.
- Utilized upselling techniques to maximize revenue.
Color Technician
Rocco Altobelli
07.2012 - 10.2012
- Assisted clients with selecting hair color shades, discussing features, skin tone and natural coloring to achieve flattering results.
- Discussed hair health with clients and explained ways to avoid damage, split ends and color fade.
- Performed various coloring techniques, creating trendy, dimensional colors and balayage looks.
- Documented color formula, service notes and product information into client records.
- Scheduled client appointments.
- Communicated with clients to interpret desired color and look, demonstrating effective mixing and measuring techniques for accurate application.
- Kept work stations clean and sanitized scissors, combs and other styling tools.
- Customized styles, services and products to suit client needs and maintain customer satisfaction.
- Updated and maintained customer information records and beauty services provided.
- Developed new styles and techniques.
- Bleached, dyed or tinted hair using applicator or brush.
- Shampooed, conditioned and dried hair and scalp or hairpieces.
- Demonstrated and sold hair care products and cosmetics.
- Analyzed patrons' hair and other physical features to determine and recommend beauty treatment or suggest hair styles.
- Combed, brushed and sprayed hair or wigs to set style.
- Massaged and treated scalp using hands, fingers or vibrating equipment.
Sales Associate
The Buckle
01.2009 - 01.2012
- Engaged customers in friendly, professional dialogue to determine needs.
- Answered incoming telephone calls to provide store, products and services information.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Collected payments and provided accurate change.
- Worked with fellow sales team members to achieve group targets.
- Answered product questions with up-to-date knowledge of sales and promotions.
- Developed trusting relationships with customers by making personal connections.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Built and maintained relationships with peers and upper management to drive team success.
- Sold various products by explaining unique features and educating customers on proper application or usage.
- Trained new team members in cash register operation, stock procedures and customer services.
- Received and displayed product shipments on store retail shelves upon delivery.
- Increased purchase amounts by cross-selling with similar products.
- Adhered to company initiatives and achieved established goals.
Education
Some College (No Degree) - Business
Century College
Technical - Cosmetology
Regency Beauty Institute, Century College
Maplewood, White Bear, MN05.2011
High School Diploma -
Woodbury High School
Woodbury, MN05.2010
Skills
- Revenue Generation
- Business Development
- Strategic Planning Skills
- Sales Pipeline Management
- Solution Selling
- Account Development
- Client Relationship Building
- Marketing Planning
- Cold Calling Expertise
- Sales Presentations
- Business Growth and Retention
- Customer Service
- Customer Acquisition
- CRM Platforms
- Forecasting Ability
- Client Consultations
- Territory and Account Management
- Strategic Partnerships
- Proficient in Microsoft Office Tools
- Performance Goals
- Consultative and Relationship Selling
- New Business Development
- Territory Management
- Customer Relationship Management
- Account Management
- Account Planning
- Pipeline Management
- Sales Strategies
- Customer Relations
Timeline
Account Executive - Migrations
TravelNet Solutions
09.2023 - Current
National Account Manager
DecoPac, Inc
05.2022 - 09.2023
Account Manager
DecoPac, Inc
01.2017 - 05.2022
Sales Development Rep
Resortsandlodges.com
03.2016 - 01.2017
Sales Executive
Stauer Jewelry Inc
11.2012 - 02.2016
Color Technician
Rocco Altobelli
07.2012 - 10.2012
Sales Associate
The Buckle
01.2009 - 01.2012
Some College (No Degree) - Business
Century College
Technical - Cosmetology
Regency Beauty Institute, Century College
High School Diploma -
Woodbury High School
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