Mackenzie Miller
Vero Beach,FL
Summary
Dedicated Physical Therapist Technician focused on cultivating positive patient relationships. Knowledgeable in rehabilitation and caseload management. Attending Indian River State college to study for Associates of Science, wanting to be successful in becoming a Physical Therapy Assistant.
Overview
6
6
years of professional experience
Work History
Physical Therapy Technician
Advanced Physical Therapy & Rehab
07.2023 - Current
- Educated patients on proper exercise techniques and home care routines, promoting long-term health and injury prevention.
- Built rapport with patients, fostering trust and open communication throughout their rehabilitation journey.
- Prepared patients to meet with physical therapists.
- Enhanced patient comfort during treatment sessions by providing clear explanations of each procedure and maintaining a supportive environment.
- Assisted in the rehabilitation of patients, utilizing various therapeutic modalities such as ultrasound and electrical stimulation.
- Contributed to a positive clinic atmosphere by maintaining clean and organized treatment areas, ensuring efficient workflows for staff members.
- Assisted with reception duties like scheduling patients and completing follow up calls.
- Inventoried supplies and ordered more for office and patient rooms.
- Executed interventions of modalities or exercise as directed by therapist or assistant.
- Maintained cleanliness and sanitation of clinic or treatment environment.
- Monitored patient progress and reported changes to physical therapist.
Sales Associate
Orangetheory Fitness
01.2022 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
Membership Sales Representative
Planet Fitness
12.2020 - 12.2021
- Provided exceptional customer service during all stages of the sales process – from initial inquiry through post-sale follow-up – resulting in high levels of member satisfaction and loyalty.
- Successfully transitioned existing customers onto more suitable memberships plans when necessary.
- Managed client database efficiently, ensuring accurate tracking of contact information, preferences, interactions, and memberships sold.
- Enhanced customer satisfaction with personalized service, understanding individual needs, and offering appropriate membership plans.
- Developed strong communication skills while presenting clear explanations of complex membership benefits packages.
- Assisted in maintaining a clean, organized work environment conducive to productivity.
- Promoted high level of customer satisfaction using strong relationship-building skills, consistent follow-up and prompt issue resolution.
Cashier
Bed Bath & Beyond
08.2020 - 12.2020
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Bagger
Publix
07.2018 - 04.2019
- Assisted with maintaining clean and organized store appearance.
- Collected and returned all hand baskets and shopping carts to proper place for new customer use.
- Worked together with cashiers to guarantee customer satisfaction.
- Provided support to customers in shifting purchases from carts to cars to maintain customer satisfaction.
- Retrieved grocery carts and baskets from lot and various site locations.
- Placed customer's purchased goods into bags, maximizing space while avoiding overloading.
- Bagged customer purchases while paying mind to industry best practices.
- Maintained customer satisfaction by assisting with carrying out goods.
- Returned unwanted merchandise and retrieved specially requested products.
Education
Exercise Science
Urbana University
Urbana, OhioExercise Science
Bowling Green University
Bowling Green, OHAssociate of Science - Physical Therapy Assistant
Indian River State College
Ft. Pierce, FLSebastian River High School
Sebastian, FL05.2019
Skills
- Anatomy knowledge
- Patient Communication
- Hot and cold therapy
- Appointment Scheduling
- Cleaning and sanitation
- Treatment Preparation
- Supply Restocking
- Balance training
- Post-surgery rehabilitation
Web-PT use
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Problem Resolution
Timeline
Physical Therapy Technician
Advanced Physical Therapy & Rehab
07.2023 - Current
Sales Associate
Orangetheory Fitness
01.2022 - Current
Membership Sales Representative
Planet Fitness
12.2020 - 12.2021
Cashier
Bed Bath & Beyond
08.2020 - 12.2020
Bagger
Publix
07.2018 - 04.2019
Exercise Science
Urbana University
Exercise Science
Bowling Green University
Associate of Science - Physical Therapy Assistant
Indian River State College
Sebastian River High School
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