Summary
Overview
Work History
Education
Skills
Certification
Software
Timeline
Generic

Mackenzie Miller

Fort Wayne,IN

Summary

I would consider myself a focused and reliable server bringing high enthusiasm and extensive knowledge of food safety practices. Proven history of excellent customer service and conflict resolution skills. Dedicated to accuracy and streamlining systems for productive work. I am motivated with an engaging personality and flexible approach. Upbeat, friendly, and anticipating customer needs to facilitate enjoyable dining experiences. I would be considered talented in my field. I am committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Server

Texas Roadhouse
05.2024 - Current
  • Elevated customer satisfaction through followup and enthusiastic customer service.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Participated in training and development to stay updated with company policies and procedures and improve customer service skills.
  • Pitched in with cleaning and closing tasks to keep restaurants running smoothly.
  • Followed food safety and sanitation guidelines to prevent foodborne illnesses and promote customer health and safety.
  • Restocked supplies during downtime to continue meeting customer demand for products and services.

Pharmacy Technician Trainee

Meijer
12.2023 - 05.2024
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Counted, measured and compounded medications following standard procedures.
  • Collected co-payments or full payments from customers.
  • Reviewed and verified customer information and insurance provider information.
  • Resolved non-routine issues like third-party billing, computer system, and customer service issues.
  • Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.

Server

Summit Grill
09.2020 - 02.2023
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Oversaw daily operations of service team, delegated tasks, and trained new staff.
  • Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
  • Addressed and resolved customer conflicts with managed waitstaff, verifying satisfactory outcomes for involved parties.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.

Server

Red Lobster
07.2019 - 09.2020
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Greeted new customers, discussed specials, and took drink orders.
  • Cultivated warm relationships with regular customers.
  • Served food and beverages promptly with focused attention to customer needs.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.

Server

Don Halls Guesthouse
03.2017 - 07.2018
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Self-motivated, with a strong sense of personal responsibility.
  • Cultivated interpersonal skills by building positive relationships with others.
  • Worked well in a team setting, providing support and guidance.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.

Education

High School Diploma -

R. Nelson Snider High School
Fort Wayne, IN
06-2016

Skills

  • Register operation
  • Food and beverage pairings
  • High volume dining
  • Tableside service
  • Hospitality and accommodation
  • Exceptional communication
  • Customer service
  • Alcohol service

Certification

  • Indiana Server Training Program, Alcohol and Tobacco Commission - August 21, 2024
  • Indiana Essential Soft Skills Credential, Indiana Workforce, September 14, 2023
  • Alcohol and Tobacco Commission Employee Permit, Issue date: July 19, 2019 Expiration: January 15, 2026

Software

Aloha

Timeline

Server

Texas Roadhouse
05.2024 - Current

Pharmacy Technician Trainee

Meijer
12.2023 - 05.2024

Server

Summit Grill
09.2020 - 02.2023

Server

Red Lobster
07.2019 - 09.2020

Server

Don Halls Guesthouse
03.2017 - 07.2018

High School Diploma -

R. Nelson Snider High School

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Mackenzie Miller