Mackenzie Millet
Provo,UT
Summary
Driven by a commitment to excellence, I leveraged visual inspection expertise and exceptional communication at Purple to spearhead a 70% scrap reduction initiative. My adaptability and multifaceted skill set, honed across roles like Lab Technician and Customer Care Representative, consistently enhance operational efficiency and customer satisfaction.
Overview
9
9
years of professional experience
Work History
Quality Line Inspector
Purple
07.2021 - Current
- Monitored product quality at all stages of production process. Conducted root cause analysis on non-conforming products.
- Minimized waste generation by accurately identifying defective parts early in the production cycle, optimizing resource utilization, and identifying areas for improvement. This lead to a 70% decrease in scrap compared to the previous year.
- Provided feedback to production team regarding product quality.
- Trained new inspectors on proper techniques and procedures, fostering a knowledgeable workforce committed to quality control.
- Maintained accurate records of inspection findings, ensuring traceability and accountability in the manufacturing process.
- Investigated customer complaints to take necessary corrective actions.
- Collaborated with R&D to integrate quality considerations into early design stages, enhancing product durability and functionality.
Lab Technician
Grov Technologies
05.2020 - 05.2021
- Maintained safe, tidy and organized laboratory environment for accurate test results.
- Tracked collected specimens by initialing, dating, and noting times of collection.
- Utilized freeze dryers, dehydrators, scales, and other equiptement to analyze wheat grass samples collected.
- Analyzed results using analytical software and created reports.
- Coordinated with external laboratories in performing specialized tests or analyses.
- Participated in lab meetings and project presentations.
- Worked closely with the teams animal scientist to collect milk and feces samples/ data for experimental testing.
- Worked closely with the teams horticulturist to maintain specific parameters on experimental plant growth.
- Traveled to the farm we were partnered with to collect samples and milk data.
Production Worker
Grov Technoligies
05.2019 - 05.2020
- Followed safety procedures and guidelines to maintain safe working environments.
- Maintained cleanliness of workstations, contributing to a well-organized work environment for increased productivity.
- Met or exceeded daily production targets consistently through efficient task execution and effective time management skills.
- Took on additional shifts and duties during peak work periods to keep projects on schedule.
- Planted/Harvested various microgreens and wheat/barley plants on a scheduled cycle.
- Took samples at the end of the grow cycle, placed them in dehydrators then ground them to powder for the lab team to analyze.
- Maintained all parameters for each growing station including watering cycles, temperature, and PH/ other additives.
Customer Care Representative
Caption Call
11.2018 - 04.2019
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Managed high call volume with exceptional professionalism and efficiency.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Logged call information and solutions provided into internal database.
- Developed effective time management strategies to efficiently handle multiple tasks simultaneously without compromising quality.
- Delivered comprehensive product support, assisting customers with troubleshooting and usage guidance.
- Conducted customer satisfaction surveys to gather feedback and identify areas for improvement.
Injection Molding Machine Operator
Mity Lite
02.2016 - 09.2018
- Enhanced communication between shifts by providing detailed shift handover reports, ensuring smooth transitions and operational continuity.
- Enhanced production efficiency by optimizing machine settings for various materials and mold designs.
- Maintained a safe working environment by adhering to safety protocols and conducting routine equipment inspections.
- Trained new operators on injection molding machines, enhancing their knowledge and skills for efficient performance.
- Documented daily production information for accurate record-keeping and informed decisionmaking.
- Monitored inventory levels of raw materials, notifying supervisors when replenishments were needed to prevent production delays.
- Implemented 5S methodology in the workspace, resulting in improved organization and cleanliness throughout the facility.
- Worked with the lead to change molds and water lines.
Education
No Degree - Dental Assisting
Utah Valley Dental Assisting
Orem, UT07.2021
High School Diploma -
Independence High School
Provo, UT05.2012
Skills
- Visual Inspection Expertise
- Multitasking
- Troubleshooting
- Time Management
- Self Motivation
- Customer Service
- Reliability
- Excellent Communication
- Decision-Making
- Adaptability and Flexibility
Timeline
Quality Line Inspector
Purple
07.2021 - Current
Lab Technician
Grov Technologies
05.2020 - 05.2021
Production Worker
Grov Technoligies
05.2019 - 05.2020
Customer Care Representative
Caption Call
11.2018 - 04.2019
Injection Molding Machine Operator
Mity Lite
02.2016 - 09.2018
No Degree - Dental Assisting
Utah Valley Dental Assisting
High School Diploma -
Independence High School
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