Mackenzie Monroe
Durant,OK
Summary
Experienced server with solid background in foodservice. Offers excellent track record of tackling various tasks to support kitchen and wait staff. Demonstrates genuine hospitality to establish rapport with patrons and deliver memorable experiences. Also, I can be an ambitious receptionist equipped to handle front desk operations greeting guests, routing correspondence and solving immediate issues. Goal-oriented and meticulous professional with outstanding computer skills and telephone etiquette. Committed to contributing to company growth.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Wait Staff Member
Sneaky Tiki
Mead, OK
04.2022 - 12.2023
- Greeted and welcomed customers, providing them with menus.
- Ensured that all orders were taken correctly and in a timely manner.
- Provided excellent customer service to guests, ensuring they had an enjoyable experience.
- Took beverage orders from patrons and served drinks promptly.
- Delivered food items to customers at their tables in a friendly, courteous manner.
- Checked back with customers during meals to ensure satisfaction with food and service.
- Answered questions about menu selections and made recommendations when requested.
- Processed payments accurately using cash registers or point-of-sale systems.
- Assisted other wait staff members as needed, such as refilling beverages or delivering food to tables.
- Cleared dishes between courses and after guests finished dining.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Maintained cleanliness of work area throughout shift by wiping down surfaces, emptying garbage cans.
- Followed all safety procedures when handling hot plates or sharp objects.
- Cleared table and bussed dishes to allow for quick setups.
- Implemented sanitary food handling, holding and service protocols.
Receptionist
Glo Sun Spa
Rockwall, TX
10.2022 - 03.2023
- Greeted visitors and provided them with assistance.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Scheduled appointments for clients, customers, and other visitors.
- Maintained a neat reception area by organizing materials and tidying up furniture.
- Performed data entry tasks into various computer systems accurately and promptly.
- Assisted in maintaining office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies.
- Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
- Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
- Responded to inquiries from internal staff members regarding office operations issues such as mail delivery or office equipment maintenance.
Wait Staff Member
Mead Cafe
Mead, OK
06.2021 - 04.2022
- Ensured that all orders were taken correctly and in a timely manner.
- Provided excellent customer service to guests, ensuring they had an enjoyable experience.
- Cleared dishes between courses and after guests finished dining.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Complied with health department regulations regarding sanitation standards when handling food items.
- Performed opening and closing duties such as restocking supplies, cleaning floors.
- Set up dining room to meet hospitality and service standards.
- Greeted newly seated guests promptly, filled water glasses and brought bread to table.
- Operated POS terminals to input orders, split bills and calculate totals.
Wait Staff Member
Magnolia Cafe
Durant, OK
10.2021 - 06.2022
- Ensured that all orders were taken correctly and in a timely manner.
- Provided excellent customer service to guests, ensuring they had an enjoyable experience.
- Took beverage orders from patrons and served drinks promptly.
- Delivered food items to customers at their tables in a friendly, courteous manner.
- Checked back with customers during meals to ensure satisfaction with food and service.
- Demonstrated knowledge of menu items including ingredients and preparation methods for each dish offered on menu.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Managed multiple tasks simultaneously while remaining organized under pressure.
- Answered guest questions regarding menu, food and beverage preparation, recipe ingredients and allergens.
Daycare Assistant
Kidlink Learning Center
Durant, OK
03.2021 - 11.2021
- Assisted in leading and organizing activities for children such as arts, crafts, games and reading stories.
- Provided supervision and care to young children ranging from infants to pre-school age.
- Helped with mealtime preparation and cleanup including serving food, setting tables, washing dishes.
- Ensured safety of the children by monitoring their play areas and activities throughout the day.
- Developed positive relationships with parents through communication about their child's daily activities.
- Supported teachers in planning lessons that were developmentally appropriate for each age group.
- Encouraged socialization among peers by facilitating interactions between kids during outdoor playtime.
- Worked collaboratively with other staff members to ensure a safe environment for all students.
Education
Some College (No Degree) - Finance
Southeastern Oklahoma State University
Durant, OK05.2025
High School Diploma -
Durant High School
Durant, OK05.2022
Skills
- Order Management
- POS System Operation
- Safe Food Handling
- Guest Engagement
- Regulatory Compliance
- Cash Handling
- Sales Expertise/Techniques
- Item Promotion
- Positive and Professional
- Data Entry
- File Management
- Bookkeeping
- Meticulous and Organized
- Tech-Savvy
- Professional and Polished Presentation
Affiliations
- A few of my hobbies include; staying fit, cooking, baking, sewing, and art.
Accomplishments
- Presidents Honor Roll
Certification
- alcohol handlers license, and certifications
- Food safety certificaton
Timeline
Receptionist
Glo Sun Spa
10.2022 - 03.2023
Wait Staff Member
Sneaky Tiki
04.2022 - 12.2023
Wait Staff Member
Magnolia Cafe
10.2021 - 06.2022
Wait Staff Member
Mead Cafe
06.2021 - 04.2022
Daycare Assistant
Kidlink Learning Center
03.2021 - 11.2021
Some College (No Degree) - Finance
Southeastern Oklahoma State University
High School Diploma -
Durant High School
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