MacKenzie Montgomery-Burton
Chapel Hill,NC
Summary
A hardworking and ambitious student pursuing a Bachelor of Science in Management Information Systems. Striving to provide efficient, organized, and detail-oriented work. Constantly showcasing diligence, dedication, and a drive to succeed in any circumstance. Reliable and upbeat successful at promoting customer loyalty, satisfaction, and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing, and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic.
Overview
3
3
years of professional experience
Work History
Beauty Advisor
Ulta
05.2024 - 07.2024
- Assisted clients in selecting appropriate skincare routines, resulting in improved skin health and overall satisfaction.
- Followed up with customers to increase satisfaction with purchases and services.
- Strengthened brand loyalty through exceptional customer service and attentiveness to individual preferences.
- Developed in-depth product knowledge and kept up to date with latest trends in beauty to avail of resources and apply best practices.
Server
Bar Taco
05.2024 - 07.2024
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Shift Lead
Cold Stone
10.2021 - 05.2023
- Established positive rapport with customers and staff members alike through strong communication skills
- Provided exceptional customer service by addressing inquiries, resolving issues, and maintaining a welcoming atmosphere for patrons
- Trained new employees on company policies, procedures, and best practices for optimal performance
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
Education
Bachelor of Science - Management Information Systems
North Carolina A & T State University
Greensboro, NCHigh School Diploma - undefined
Chapel Hill High School
Chapel Hill, NCSkills
Decision-making capabilities
Guest Service
Employee Training
Cash Handling
Microsoft Software Proficient
Customer Engagement
Timeline
Beauty Advisor
Ulta
05.2024 - 07.2024
Server
Bar Taco
05.2024 - 07.2024
Shift Lead
Cold Stone
10.2021 - 05.2023
Bachelor of Science - Management Information Systems
North Carolina A & T State University
High School Diploma - undefined
Chapel Hill High School