Mackenzie Moore
Operations Manager
Chattanooga,Tennessee
Summary
Highly motivated and hardworking individual with years of customer service and new to management. Very detail-oriented and looking to grow with a tight-knit team of people who are passionate about what they do.
Overview
7
7
years of professional experience
8
8
years of post-secondary education
Work History
Imports Operations Manager
Steam Logistics
Chattanooga, TN
02.2022 - Current
- Managed a team of six operators in the International Imports department
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Reviewed operations reports to understand numbers and trends.
- Formulated processes to reduce downtime and financial loss.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
- Spearheaded department training to enhance employee performance and boost employee productivity.
Import Operations Specialist
Steam Logistics
Chattanooga, Tennessee
02.2021 - Current
- Created and transmitted accurate documentation to governmental agencies for import activities.
- Coordinated company product shipments and international transactions to eliminate freight delays.
- Served as expert point-of-contact for internal and external questions and issues dealing with import and export operations to drive consistent communication.
- Followed SOPs with all customer account actions and data management to keep consistent service levels.
- Tracked shipments processing through customs and other agencies and obtained clearances.
Patient Care Technician
East Tennessee Children's Hospital
Knoxville, TN
09.2017 - 06.2020
- Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Taught infant CPR to new parents
- Attended patient deliveries and took newborn vitals
Patient Care Technician
Holston Valley Medical Center
Kingsport, TN
06.2015 - 08.2017
- Direct patient care in an ICU Step-down Unit
- Assisted with patient turns, gave baths, fed patients, oral care, assisted in procedures, and other duties per needs of the nursing staff.
- Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements.
Education
Sullivan South High School
Kingsport, TN 08.2007 - 05.2011
Biology
Milligan College
Elizabethton, TN 08.2011 - 05.2015
Skills
Strong verbal and written communication
Accomplishments
- Operator of the year at Steam Logistics in 2021
- Promoted to Operations Manager after one year with the company
Timeline
Imports Operations Manager
Steam Logistics
02.2022 - Current
Import Operations Specialist
Steam Logistics
02.2021 - Current
Patient Care Technician
East Tennessee Children's Hospital
09.2017 - 06.2020
Patient Care Technician
Holston Valley Medical Center
06.2015 - 08.2017
Biology
Milligan College
08.2011 - 05.2015
Sullivan South High School
08.2007 - 05.2011
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