MACKENZIE MOORE
Summary
Enthusiastic and eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of the task at hand and time and training into being a team. Motivated to learn, grow and excel. Hardworking with experience assisting visitors by responding to requests and finding appropriate solution to issues. Demonstrated positive attitude and ability to adapt to any situation. Strong attention to detail along with terrific telephone and email etiquette. Knowledgeable and tolerant with experience and successfully balancing guest and business needs. Well-organized in managing check-in and check-out procedures and coordinating services with diverse team members. Good multitasking, planning and communication skills.
Overview
4
4
years of professional experience
Work History
Army National Guardsmen
Georgia Army National Guard
12.2022 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Proved successful working within tight deadlines and a fast-paced environment.
- Developed and maintained courteous and effective working relationships.
Night auditor/Front desk
Tru by Hilton
11.2021 - Current
- Serve as Manager on Duty during Night Audit shift. - Work night auditor shifts as needed, including on the weekends.
- Provide outstanding guest service face-to-face and via phone with a warm hospitality rapport, anticipating guest needs, responding promptly and acknowledging all guests, however busy and whatever time of day
- Provide prompt and courteous facilitation of arrival, departure, confirmations, cancellations and miscellaneous guest requests
- Answer guest questions regarding hotel policies, services and amenities and the local area knowledgably and accurately
- Offer concierge suggestions on the local area to hotel guests
- Listen to and resolve guest concerns with patience, tact and diplomacy, diffusing frustration when needed
- Maintain order and cleanliness of the front desk and lobby
- Master the Tru by Hilton computer and OMQ reservation system as well as the hotel phone system
- Understand and advocate the Hilton Honors program, including enrollment, benefits and point redemption
- Coordinate reservations and room assignments for individuals and group blocks
- Collaborate with all hotel staff, especially Housekeeping and Maintenance regarding room blocks, maintenance issues and special requests
- Ensure proper credit card procedures are followed at all times to include credit card imprint and guest signature on registration slip
- Execute cashiering procedures: open, secure and balance out shift banks to include the verification of all cash, credit card, and check transactions during a given shift
- Process payments from guests and post charges to guest accounts
- Close and balance all room accounts
- Count and balance cash, credit cards and direct bill accounts.
- Oversaw night auditing of daily room occupancy and hotel revenue.
- Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
Barista/Cashier
Dunkin' Donuts
04.2021 - 08.2021
- An entry-level job, the position of Dunkin Donuts cashier assumes several job duties
- Cashier primary responsibilities include operating cash registers, greeting customers, taking food and drink orders, and completing transactions
- Dunkin Donuts cashiers also regularly clean work stations, brew and grind coffee, restock cups and food items, and assist bakers
- Make and serve Coffee.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Maintained a clean and organized workspace for optimal productivity and safety.
Front Desk
Sleep Inn and Suites
08.2020 - 10.2020
- Processed reservations by telephone and in person, assigned rooms and assisted customers with their needs and requests
- Worked on internal computer program posting room charges
- Assisted co-workers in their areas of work as needed.
- Accurately processed payments and balanced daily cash drawer, maintaining financial integrity at the front desk.
- Maintained an organized, welcoming lobby area to create a positive first impression for visitors.
- Enhanced guest satisfaction by efficiently managing check-ins and checkouts.
- Resolved guest issues promptly, resulting in increased customer satisfaction ratings.
- Developed strong rapport with regular guests, fostering loyalty and repeat business.
- Assisted guests with special requests, ensuring a comfortable stay and positive feedback.
Education
High School Diploma -
Luella High School
Locust Grove, GA05.2019
Skills
- Customer Service
- Teamwork and Collaboration
- Friendly, Positive Attitude
- Front Desk Operations
- Multitasking and Organization
- Strong Work Ethic
- Punctual and Dependable
- Night audit procedures
- Financial Management
- Office Supervision
- Hospitality service expertise
- Finance
Timeline
Army National Guardsmen
Georgia Army National Guard
12.2022 - Current
Night auditor/Front desk
Tru by Hilton
11.2021 - Current
Barista/Cashier
Dunkin' Donuts
04.2021 - 08.2021
Front Desk
Sleep Inn and Suites
08.2020 - 10.2020
High School Diploma -
Luella High School