Mackenzie Morale
Tyler,TX
Summary
Resourceful and hardworking team player with a versatile skill set, great at adapting to changing conditions. Committed to driving business success through continuous learning and professional growth. Strong emphasis on quality and collaboration.
Overview
5
5
years of professional experience
Work History
Team Member
Marble Slab Creamery
Tyler, TX
08.2019 - 04.2020
- Assisted customers with product selection and ordering process.
- Provided customer service support to ensure satisfaction.
- Received, processed, and stocked merchandise in accordance with store policies.
- Organized inventory shelves for easy access and maintenance of stock levels.
- Performed opening and closing duties such as setting up displays, restocking items, and cleaning the sales floor.
- Operated cash registers to process payments from customers.
- Maintained a clean and organized work area throughout shift.
- Collaborated with team members to maximize productivity and efficiency.
Lead Trainer
Smoothie King
Tyler, TX
04.2021 - 03.2024
- Conducted needs assessments to determine training requirements and identified gaps in performance.
- Developed, implemented and evaluated training programs for employees.
- Provided feedback to participants regarding their performance during the training sessions.
- Verified and recorded cash totals from daily receipts.
- Analyzed and reconciled discrepancies in cash balances.
- Performed currency exchange, cashed checks, and issued money orders.
- Counted currency for each transaction to ensure accuracy of amounts received or disbursed.
- Balanced assigned drawers on a daily basis using manual calculations or computerized systems.
- Assisted customers with product selection and ordering process.
- Received, processed, and stocked merchandise in accordance with store policies.
- Performed opening and closing duties such as setting up displays, restocking items, and cleaning the sales floor.
- Operated cash registers to process payments from customers.
- Maintained a clean and organized work area throughout shift.
- Managed incoming shipments by verifying accuracy of orders and organizing merchandise accordingly.
- Greeted customers upon entering the store with friendly demeanor.
- Resolved customer issues promptly in a professional manner.
- Tracked stock levels on a daily basis to identify shortages or overages.
- Participated in training sessions for new employees when needed.
Contact Lens Study Participant
Tyler Eye Associates
Tyler, TX
12.2022 - Current
- Analyzed trends in customer feedback data to identify areas for improvement.
- Assisted with special projects as needed by management or other departments.
- Reviewed existing policies and procedures to ensure compliance with regulations.
- Updated databases on a regular basis to ensure accuracy of information.
- Compiled statistical data from various sources for analysis purposes.
- Developed processes for tracking project progress and completion dates.
Education
Bachelor of Arts - Psychology
The University of Texas At Tyler
Tyler, TX12-2024
High School Diploma -
Grace Community School
Tyler, TX05-2021
Skills
- Cleaning
- Customer Service
- Equipment Operation
- Cash Handling
- Complaint resolution
- Workplace Safety
- Teamwork and Collaboration
- Problem-Solving
- Clear Communication
- Following Instructions
- Organizing Work Stations
- Quality Inspections
- Creativity and Innovation
- Flexible Schedule
References
References available upon request.
Timeline
Contact Lens Study Participant
Tyler Eye Associates
12.2022 - Current
Lead Trainer
Smoothie King
04.2021 - 03.2024
Team Member
Marble Slab Creamery
08.2019 - 04.2020
Bachelor of Arts - Psychology
The University of Texas At Tyler
High School Diploma -
Grace Community School
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