Mackenzie Morales
gilbert,AZ
Summary
Dedicated customer service professional skilled in managing inquiries, complaints, and feedback with empathy. Proven ability to adapt to changing workflows while ensuring high service quality.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Drive Thru
Raising Canes
Chandler, Arizona
11.2024 - 04.2025
- Delivered exceptional customer service by consistently maintaining a friendly, professional, and approachable demeanor.
- Remained calm and composed under pressure, effectively handling difficult situations with empathy and tact.
- Maintained a positive attitude and strong interpersonal skills, contributing to a welcoming team environment.
- Handled customer inquiries, complaints, and feedback with patience and professionalism.
- Managed multiple tasks simultaneously while maintaining attention to detail and service quality.
- I took ownership of responsibilities and followed through to ensure customer satisfaction.
- Adapted quickly to changes in workflows, policies, or customer needs
Ice Cream Server
Family Buisness
Casa Grande, Arizona
01.2016 - 12.2019
- Maintained cleanliness and organization of the serving area.
- Assisted customers with selections and special requests.
- Operated cash register and processed customer transactions.
- Prepared ice cream treats and toppings for service.
- Closed shop by cleaning workstations, restocking shelves with supplies, emptying trash cans.
Education
High School Diploma -
Mesquite High School
Gilbert, AZ05-2027
Skills
- Customer service
- Communication skills
- Interpersonal skills
- Time management
- Conflict resolution
- Cash handling
- Multitasking
Certification
East Valley Institute of Technology (EVIT) — Criminal Justice Program
Certificate of Completion & Drill Competition Winner
- Completed a comprehensive Criminal Justice program focused on law enforcement procedures, ethics, and public safety
- Awarded certificate of completion for meeting all academic and practical requirements of the program
- Won 1st place in a multi-class military drill competition, outperforming upperclassmen and the top-ranked criminal justice class
- Demonstrated discipline, precision, and leadership in high-pressure, team-based drill exercises
- Selected to represent class in competitive drills based on performance, reliability, and attention to detail
- Gained hands-on experience in criminal justice fundamentals including criminal law, report writing, and situational awareness
- Practiced core skills such as teamwork, communication, chain of command, and following protocol in a simulated law enforcement environment
Timeline
Drive Thru
Raising Canes
11.2024 - 04.2025
Ice Cream Server
Family Buisness
01.2016 - 12.2019
High School Diploma -
Mesquite High School