Mackenzie Moratto
Stanhope,NJ
Summary
Experienced Employee Relations professional with 10+ years in driving employee engagement, retention, and DEIB initiatives. Expertise in developing HR strategies that enhance organizational culture, ensure compliance, and align with business objectives. Skilled in managing policies, resolving employee relations issues, designing training programs, and fostering strong cross-functional relationships. Committed to creating inclusive, high-performance environments that support growth and long-term success.
Overview
13
13
years of professional experience
Work History
Employee Relations Manager
Blue Foundry Bank
Parsippany, NJ
07.2023 - Current
- Led a team in developing and executing employee-focused programs that promoted fairness, inclusion, and respect, aligning with organizational goals to improve employee engagement, retention, and workplace culture.
- Managed internal Employee Resource Groups (ERGs) and revamped employee engagement initiatives, shifting focus from compliance to driving strategic cultural change and fostering collaboration across teams.
- Created tools and resources such as an employee feedback system, engagement tracking dashboard, and quarterly reports to monitor workplace trends, enhance communication, and inform senior leadership of key employee relations metrics.
- Conducted employee stay interviews to identify retention drivers and areas for improvement, using insights to enhance employee engagement strategies, and reduce turnover.
- Facilitated strategic planning sessions and conflict resolution training, supporting the alignment of employee relations initiatives with organizational priorities, and enhancing employee morale.
- Acted as a key liaison between employees and leadership, managing sensitive matters with discretion, and ensuring seamless communication on employee relations practices, executive communications, and organizational developments.
Employee Relations Consultant
Lokkerbie & Co.
Remote
06.2020 - Current
- Specialized in process assessment and change management, with a focus on strengthening employee-management relationships, and optimizing workplace dynamics to enhance employee satisfaction and performance.
- Consulted and trained leadership teams on effective employee relations strategies, conflict resolution, and retention techniques, aligning programs with organizational goals to optimize workforce performance.
- Designed and implemented employee feedback processes (e.g., surveys, stay interviews) to gather insights and drive continuous improvements in employee engagement, morale, and retention.
- Guided management in utilizing feedback to develop actionable strategies that enhance employee engagement, promote collaboration, and support a stable, productive workforce.
Operations Workforce Manager
Cooperative Laundry
Kearny, New Jersey
12.2018 - 06.2020
- Led employee relations initiatives to drive significant improvements in organizational performance and employee engagement, contributing to a doubling of Cooperative Laundry’s net value from $22 million to $44 million.
- Reduced employee turnover from 300% to 25% within three months by implementing targeted initiatives, including innovative training programs, aligning KPIs with organizational goals, introducing performance-based incentives, and prioritizing employee concerns and grievances.
- Established and led Employee Resource Groups (ERGs) to enhance employee engagement, promote professional development, and ensure clear communication between employees and leadership teams.
- Fostered a culture of empowerment by improving communication and collaboration between employees and management, resulting in a motivated, cohesive workforce.
- Developed and managed incentive programs to align with employee performance goals, enhancing job satisfaction, morale, and overall team effectiveness, while supporting key workplace culture initiatives.
- Created and executed a leadership development program that identified and nurtured future leaders, providing on-the-job training and support to enhance managerial skills, and empower employees to take on leadership roles.
- Designed and delivered comprehensive training programs for English- and Spanish-speaking employees, improving onboarding, cultural assimilation, and skills development, while offering opportunities for career advancement through increased pay rates and departmental expertise.
- Implemented and maintained OSHA-compliant safety protocols, identifying potential hazards, streamlining processes, and ensuring employee safety through clear communication, and effective training programs.
Operations Manager
Global Airport Concierge
Newark, New Jersey, New Jersey
05.2012 - 12.2018
- Led the expansion of operations at Newark Liberty International Airport (EWR) and Los Angeles International Airport (LAX), overseeing employee onboarding, retention strategies, and compliance processes to ensure smooth integration and positive employee experiences.
- Implemented comprehensive employee relations processes, including recruitment, training, and documentation management, to enhance employee satisfaction and engagement across both locations.
- Fostered strong relationships with key stakeholders, including airline staff, regulatory agencies, and internal teams, to drive collaboration, ensure operational efficiency, and resolve employee concerns.
- Developed and executed employee engagement and retention strategies, aligning workforce needs with organizational goals to improve productivity, reduce turnover, and enhance morale.
- Ensured compliance with safety and regulatory standards, while prioritizing employee well-being, and implementing continuous improvement frameworks to refine processes and enhance employee relations.
Education
Bachelor of Science - Communications
Old Dominion University
Norfolk, VA03-2012
Skills
Organizational Culture Transformation
Employee Relations Strategy & Implementation
HR Technology Expertise
Diversity, Equity, Inclusion, and Belonging (DEI-B)
Employee Experience & Relations
Policy and Process Change Management
Training Design, Development, and Facilitation
Workplace Motivation & Employee Engagement
Continuous Learning & Professional Development
HR Strategy Development for Startups
Affiliations
CFT Certified Financial Training HR Diploma (In Progress)
Expected Completion: 2026
Top of Class Achievement: Principles of Banking,
Timeline
Employee Relations Manager
Blue Foundry Bank
07.2023 - Current
Employee Relations Consultant
Lokkerbie & Co.
06.2020 - Current
Operations Workforce Manager
Cooperative Laundry
12.2018 - 06.2020
Operations Manager
Global Airport Concierge
05.2012 - 12.2018
Bachelor of Science - Communications
Old Dominion University
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