Mackenzie Moses
Seagoville,TX
Summary
Transitioning from childcare-focused environment, developed strong skills in managing multiple tasks and creating engaging activities. Skilled in communication and conflict resolution with both children and adults, ensuring smooth interactions. Eager to leverage these skills in new, dynamic field.
Overview
7
7
years of professional experience
Work History
Childcare Provider
Bear Creek lodge learning center
03.2023 - 07.2024
- Developed strong relationships with families, providing regular updates on child progress and establishing trust.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Developed age-appropriate activities and crafts to engage children.
- Supported emotional well-being by addressing individual needs and providing a nurturing environment for growth.
- Administered first aid when needed, adhering to established protocols to ensure child safety and wellbeing.
Childcare Provider
Sleepers to sneakers
08.2022 - 02.2023
- Developed strong relationships with families, providing regular updates on child progress and establishing trust.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Developed age-appropriate activities and crafts to engage children.
- Supported emotional well-being by addressing individual needs and providing a nurturing environment for growth.
- Maintained clean facilities by following sanitation protocols, ensuring a healthy environment for all children.
- Administered first aid when needed, adhering to established protocols to ensure child safety and wellbeing.
Customer Service Representative
All My Sons Moving & Storage
04.2021 - 07.2021
- Make inbound and outbound calls, give quotes, book movers, customer service
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Met customer call guidelines for service levels, handle time and productivity.
Retail Sales Associate
Party City Corporation
09.2020 - 05.2021
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
Cashier
AMF Bowling Alley
01.2020 - 03.2020
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Cashier/Customer Service
Six Flags Over Texas
10.2017 - 08.2018
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Promoted store promotions and incentive programs to increase overall sales revenue.
Education
High school diploma -
Arlington High School
Arlington, TXSkills
- Food Service
- Cashiering
- Customer Service
- Typing
- Cleaning Experience
- Cash Handling
- Food Preparation
- Computer Skills
- Sales
- Communication Skills
- Retail Sales
- Microsoft Word
- Microsoft Office
- Babysitting
- Childcare
- Microsoft Excel
- Microsoft Powerpoint
- Toddler care
- Process improvement
- Meal preparation
- Customer retention
- Hygiene and cleanliness
- Child development knowledge
- Friendly and respectful
- Time management
- Multitasking Abilities
- Attention to detail
- Goal setting
- Conflict resolution
- Special needs care
Timeline
Childcare Provider
Bear Creek lodge learning center
03.2023 - 07.2024
Childcare Provider
Sleepers to sneakers
08.2022 - 02.2023
Customer Service Representative
All My Sons Moving & Storage
04.2021 - 07.2021
Retail Sales Associate
Party City Corporation
09.2020 - 05.2021
Cashier
AMF Bowling Alley
01.2020 - 03.2020
Cashier/Customer Service
Six Flags Over Texas
10.2017 - 08.2018
High school diploma -
Arlington High School
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