Dependable employee effective in managing operations. Successful in encouraging team members to work efficiently and meet production targets. Well-organized, self-motivated and knowledgeable about successful strategies for managing fast-paced work.
Overview
5
5
years of professional experience
Work History
Veterinary Assistant/Technician
Rice Creek Animal Hospital
2022.06 - Current
Offered every owner exceptional customer service and support, as well as top-notch care to each animal
Unloaded and organized supplies and product inventory to maximize team efficiency
Assisted in creating social media posts to gain traction as well as involve clients and improve relationships
Set up appointments for checkups and scheduled veterinary consultations and surgical visits for approximately 40 animals per day
Answered pet owner phone calls and responded to questions while taking messages for staff veterinarians, as well as educating clients if at home care was applicable.
Assisted in the administration of medications, vaccinations, and treatments as prescribed by the veterinarian.
Provided compassionate care for animals during treatment and recovery from illnesses or injuries.
Improved client relations through effective communication and education on pet health needs.
Property Manager
M3&G Real Estate
2020.01 - Current
Implemented a new database structure that tracked facilities maintenance, identified areas of remediation and improvement, and created target goals
Created paid advertisements on Facebook and Instagram
Created an Instagram account and website for potential guests to view and use for booking requests
Posted weekly Instagram stories to gain followers and attention
Communicated with guests about repairs or issues with property to be resolved in an efficient and timely manner
Kept a clean and organized setting in office building
Created eye-catching graphics and sponsored posts for company Facebook pages
Created content featuring local businesses and created social media content for company Facebook pages.
Veterinary Assistant/Receptionist
Lakeland Veterinary Hospital
2019.04 - 2022.06
Received general education in animal care, such as how to administer general anesthesia, basic surgical techniques, and care of common illnesses
Focused on ensuring the health and well-being of animals in our care, handling an average of 25 sick and injured pets daily
Utilized professional veterinary tools and skills to care for injured animals and manage their medical treatment
Trained 4 new employees in client care practices, including pet food for sick animals and food safety
Developed a rapport with local pet owners
Reviewed pet records from daily visits and appointments, entering all important data into system
Provided direct care for animal patients in post-operative recovery, closely monitoring vital signs and progress
Set up appointments for checkups and scheduled veterinary consultations and surgical visits for approximately 20 animals per day.
Program Leader
Civic Nebraska
2020.12 - 2021.06
Referred to district standards to plan lessons and prepare students to take standardized assessments
Instructed students individually and in groups, utilizing various teaching methods
Attended in-service training and professional development courses to stay on top of policy and education changes
Improved student engagement by implementing student-centered classroom management techniques to foster academic curiosity
Maintained safe, clean, and organized classroom environment
Taught students subject-specific material, learning strategies and social skills
Combined discipline plan with effective measures and lesson plans to increase concentration, participation and progress student accountability
Observed fellow educators in classroom to learn new teaching techniques
Selected and implemented interesting and interactive learning media to increase student understanding of course materials.
Veterinary Technician
Twin Creek Animal Hospital
2020.09 - 2021.05
Diagnosed, treated, and stabilized an average of 200 pets per month, providing top-tier customer service
Assisted in client relationship building and education
Gained valuable skills to move from assistant to technician during my time there.
Assisted in euthanasia procedures with empathy and compassion, providing emotional support to grieving pet owners during difficult times.
Effectively managed time-sensitive tasks while maintaining high-quality patient care through multitasking abilities during busy shifts at the clinic.
Prepared surgical instrument packs and drapes for use in sterile environments by processing in autoclave.
Education
Bachelor of Science - Microbiology
University of Nebraska At Omaha
Omaha, NE
Bachelor of Science - Biology
University of Concordia St. Paul
St. Paul, MN
08.2024
High School Diploma -
Stillwater Area High School
Stillwater, MN
06.2019
Skills
Customer service
Time management
Communication skills
Computer literacy
Leadership
Microsoft word
Documentation review
Guest services
Microsoft excel
Client Communication
Payment Collection
Timeline
Veterinary Assistant/Technician
Rice Creek Animal Hospital
2022.06 - Current
Program Leader
Civic Nebraska
2020.12 - 2021.06
Veterinary Technician
Twin Creek Animal Hospital
2020.09 - 2021.05
Property Manager
M3&G Real Estate
2020.01 - Current
Veterinary Assistant/Receptionist
Lakeland Veterinary Hospital
2019.04 - 2022.06
Bachelor of Science - Microbiology
University of Nebraska At Omaha
Bachelor of Science - Biology
University of Concordia St. Paul
High School Diploma -
Stillwater Area High School
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