Mackenzie Motz
Stillwater,MN
Summary
Dependable employee effective in managing operations. Successful in encouraging team members to work efficiently and meet production targets. Well-organized, self-motivated and knowledgeable about successful strategies for managing fast-paced work.
Overview
5
5
years of professional experience
Work History
Veterinary Assistant/Technician
Rice Creek Animal Hospital
06.2022 - Current
- Offered every owner exceptional customer service and support, as well as top-notch care to each animal
- Unloaded and organized supplies and product inventory to maximize team efficiency
- Assisted in creating social media posts to gain traction as well as involve clients and improve relationships
- Set up appointments for checkups and scheduled veterinary consultations and surgical visits for approximately 40 animals per day
- Answered pet owner phone calls and responded to questions while taking messages for staff veterinarians, as well as educating clients if at home care was applicable.
- Assisted in the administration of medications, vaccinations, and treatments as prescribed by the veterinarian.
- Provided compassionate care for animals during treatment and recovery from illnesses or injuries.
- Improved client relations through effective communication and education on pet health needs.
Property Manager
M3&G Real Estate
01.2020 - Current
- Implemented a new database structure that tracked facilities maintenance, identified areas of remediation and improvement, and created target goals
- Created paid advertisements on Facebook and Instagram
- Created an Instagram account and website for potential guests to view and use for booking requests
- Posted weekly Instagram stories to gain followers and attention
- Communicated with guests about repairs or issues with property to be resolved in an efficient and timely manner
- Kept a clean and organized setting in office building
- Created eye-catching graphics and sponsored posts for company Facebook pages
- Created content featuring local businesses and created social media content for company Facebook pages.
Veterinary Assistant/Receptionist
Lakeland Veterinary Hospital
04.2019 - 06.2022
- Received general education in animal care, such as how to administer general anesthesia, basic surgical techniques, and care of common illnesses
- Focused on ensuring the health and well-being of animals in our care, handling an average of 25 sick and injured pets daily
- Utilized professional veterinary tools and skills to care for injured animals and manage their medical treatment
- Trained 4 new employees in client care practices, including pet food for sick animals and food safety
- Developed a rapport with local pet owners
- Reviewed pet records from daily visits and appointments, entering all important data into system
- Provided direct care for animal patients in post-operative recovery, closely monitoring vital signs and progress
- Set up appointments for checkups and scheduled veterinary consultations and surgical visits for approximately 20 animals per day.
Program Leader
Civic Nebraska
12.2020 - 06.2021
- Referred to district standards to plan lessons and prepare students to take standardized assessments
- Instructed students individually and in groups, utilizing various teaching methods
- Attended in-service training and professional development courses to stay on top of policy and education changes
- Improved student engagement by implementing student-centered classroom management techniques to foster academic curiosity
- Maintained safe, clean, and organized classroom environment
- Taught students subject-specific material, learning strategies and social skills
- Combined discipline plan with effective measures and lesson plans to increase concentration, participation and progress student accountability
- Observed fellow educators in classroom to learn new teaching techniques
- Selected and implemented interesting and interactive learning media to increase student understanding of course materials.
Veterinary Technician
Twin Creek Animal Hospital
09.2020 - 05.2021
- Diagnosed, treated, and stabilized an average of 200 pets per month, providing top-tier customer service
- Assisted in client relationship building and education
- Gained valuable skills to move from assistant to technician during my time there.
- Assisted in euthanasia procedures with empathy and compassion, providing emotional support to grieving pet owners during difficult times.
- Effectively managed time-sensitive tasks while maintaining high-quality patient care through multitasking abilities during busy shifts at the clinic.
- Prepared surgical instrument packs and drapes for use in sterile environments by processing in autoclave.
Education
Bachelor of Science - Microbiology
University of Nebraska At Omaha
Omaha, NEBachelor of Science - Biology
University of Concordia St. Paul
St. Paul, MN08.2024
High School Diploma -
Stillwater Area High School
Stillwater, MN06.2019
Skills
- Customer service
- Time management
- Communication skills
- Computer literacy
- Leadership
- Microsoft word
- Documentation review
- Guest services
- Microsoft excel
- Client Communication
- Payment Collection
Timeline
Veterinary Assistant/Technician
Rice Creek Animal Hospital
06.2022 - Current
Program Leader
Civic Nebraska
12.2020 - 06.2021
Veterinary Technician
Twin Creek Animal Hospital
09.2020 - 05.2021
Property Manager
M3&G Real Estate
01.2020 - Current
Veterinary Assistant/Receptionist
Lakeland Veterinary Hospital
04.2019 - 06.2022
Bachelor of Science - Microbiology
University of Nebraska At Omaha
Bachelor of Science - Biology
University of Concordia St. Paul
High School Diploma -
Stillwater Area High School
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