Summary
Overview
Work History
Education
Skills
Timeline
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Kevin Griffin

Murfreesboro,TN

Summary

Accommodating Customer Support Specialist with documented history of exceeding customer and patron expectations. Calm and composed in stressful situations with successful record of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions. Expert at finding win-win solutions. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

7
7
years of professional experience

Work History

Customer Care Specialist

Acadia Healthcare
Franklin, TN
09.2022 - Current
  • Assisted customers with inquiries about products and services via phone, email, and chat.
  • Provided timely responses to customer questions and complaints in a professional manner.
  • Resolved customer issues efficiently by identifying problems, researching solutions, and following up on outcomes.
  • Generated reports based on customer data to identify trends and areas of improvement.
  • Offered suggestions for new features that would improve the overall experience with our products and services.
  • Tracked order status updates from vendors in order to provide accurate delivery estimates to customers.
  • Analyzed customer feedback data in order to make process improvements across departments.

Front Desk Receptionist

Hyatt
Nashville, TN
07.2020 - 08.2022
  • Greeted customers warmly and made them feel welcome.
  • Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
  • Assisted with scheduling appointments for clients and visitors.
  • Maintained an organized reception area and ensured that all guests were attended to promptly.
  • Managed incoming and outgoing mail, courier services, faxes and other correspondence.
  • Performed data entry into computer systems to maintain accurate records of customer information.
  • Verified identity documents for new customers before opening accounts in accordance with company policies.
  • Coordinated travel arrangements for employees and visitors when required.
  • Updated customer information in databases regularly to ensure accuracy of records.

Call Center Representative

Teleperformance
Murfreesboro, TN
01.2017 - 06.2020
  • Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
  • Resolved customer complaints in a timely manner to ensure customer satisfaction.
  • Maintained records of customer interactions, transactions, comments, and complaints.
  • Assisted customers with navigating the company's website to locate desired information or items for purchase.
  • Utilized knowledge base to answer inquiries from customers quickly and effectively.
  • Performed outbound calling campaigns to promote new products or services.
  • Analyzed data collected during each call in order to identify trends in customer feedback.
  • Answered, screened and processed high volume of calls daily with call management system and web-based communications.

Education

High School Diploma -

Antioch High School
Antioch, TN

Skills

  • Customer service excellence
  • Quality Assurance
  • Payment Processing
  • Data Entry
  • Customer Service
  • Email correspondence
  • Inbound Customer Service
  • Documentation And Reporting
  • Customer Relationship Management
  • Complaint Handling
  • Customer Relations

Timeline

Customer Care Specialist

Acadia Healthcare
09.2022 - Current

Front Desk Receptionist

Hyatt
07.2020 - 08.2022

Call Center Representative

Teleperformance
01.2017 - 06.2020

High School Diploma -

Antioch High School

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Kevin Griffin