Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Hi, I’m
Mackenzie Mullins
Eagle Mountain,UT
Summary
Overview
5
years of professional experience
Work History
Smiths & Starbucks
Assistant Manager/Barista
09.2022 - 07.2023
Job overview
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Defined clear targets and objectives and communicated to other team members.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored team members to enhance professional development and accountability in workplace.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Increased employee performance and job satisfaction to strengthen retention and engagement.
Burlington
Closing Lead Manager
04.2022 - 09.2022
Job overview
- Delegated high volumes of work to empower team, build trust, and assist with professional development.
- Evaluated employee performance and coached and trained to improve weak areas.
- Helped foster culture of customer centricity by aligning with product, marketing, operations, finance and executive teams to drive initiatives centered on customer success
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
McDonald's
Shift Manager
09.2021 - 04.2022
Job overview
- Kept employees operating productively and working on task to meet business and customer needs.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Excelled in every store position and regularly backed up front-line staff.
- Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team.
- Defined clear targets and objectives and communicated to other team members
Education
Cedar Valley High SchoolEagle Mountain, UT
High School Diploma
06.2021
University Overview
Skills
- Technical Proficiency
- Staff Management
- Deposition Preparation
- Strategic Planning
- Negotiation and Conflict Resolution
- Cash Deposits and Receipts
- Training and Development
- Managing Multiple Priorities
- Money Handling
- Retail Operations Management
- Staff Supervision
- Customer Service and Satisfaction
Timeline
Assistant Manager/Barista
Smiths & Starbucks
09.2022 - 07.2023
Closing Lead Manager
Burlington
04.2022 - 09.2022
Shift Manager
McDonald's
09.2021 - 04.2022
Cedar Valley High School
High School Diploma
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