Mackenzie Mundy
Montgomery,AL
Summary
Detail-oriented professional with experience in office management and administrative support, known for creating a positive workplace culture. I provide exemplary customer service, am an expert in scheduling, data entry, organization and have a background in animal husbandry.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Central Office Administrator
Wright's Gymnastics And NinjaZone
07.2023 - Current
- Answered central telephone system and directed calls accordingly.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Delivered exceptional customer satisfaction by proactively addressing client concerns and meeting or exceeding expectations throughout the engagement process.
- Maintained effective communication channels within the team to improve decision-making process and problem-solving abilities.
Medical Scribe Technician
Eye Center South
12.2022 - 06.2023
- Taking notes during patient visits and documenting them in the electronic health records system
- Completing and submitting medical records
- Learning about the medical process and using a team approach in patient supervision and documentation
- Communicating with patients to provide comfort during their visit and clarity about their medical plan
- Completing all administrative tasks efficiently
- Helping electronically prescribe medication for patients
- Assisting the Physician with in-clinic procedures and operations
- Conduct annual diagnostic testing
Front Office Manager
Armory Athletics
03.2021 - 10.2022
- Supervised administrative staff, driving front office operations and continuous workflow
- Processed transactions and billing on a daily and weekly basis
- Maintained office supply inventory
- Communicating with parents/guardians regarding payments and class scheduling
- Implemented office procedures, creating streamlined processes
Receptionist
Shallowford Animal Hospital
01.2020 - 09.2020
- Assisted in signing in/out patients
- Organized and processed medical forms
- Faxed, copied, and scanned documents
- Handled prescription orders
- Kept up-to-date records on patient files
Pet Care Associate / Cashier
PetSmart
05.2019 - 08.2019
- Animal care: cats, small animals, reptiles, birds, fish
- Ensuring the safety of all animals i.e., adoptions, administering medicine, feedings, bedding changes
- Stocking and organizing merchandise
- Operated cash register and accurately processed payments, returns, and exchanges
- Provided efficient and courteous service to customers
- Enforced store safety and cleanliness standards, reducing hazards
Receptionist / Kennel Assistant
My4Dogs
01.2018 - 06.2018
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
Education
AS - Biology
Councill Trenholm State Technical College
Montgomery, ALBachelor of Science - Biology
The University of Tennessee - Chattanooga
Chattanooga, TNHigh School Diploma -
Blackman High School
05.2018
Skills
- Animal Health
- Bookkeeping
- Clinical Assistance
- Customer and Client Relations
- Data Entry
- Documentation Skills
- Inquiry Response
- Records Organization
- Scheduling Appointments
- Staff Management
Certification
Ophthalmic Scribe Certification
Timeline
Central Office Administrator
Wright's Gymnastics And NinjaZone
07.2023 - Current
Medical Scribe Technician
Eye Center South
12.2022 - 06.2023
Front Office Manager
Armory Athletics
03.2021 - 10.2022
Receptionist
Shallowford Animal Hospital
01.2020 - 09.2020
Pet Care Associate / Cashier
PetSmart
05.2019 - 08.2019
Receptionist / Kennel Assistant
My4Dogs
01.2018 - 06.2018
AS - Biology
Councill Trenholm State Technical College
Bachelor of Science - Biology
The University of Tennessee - Chattanooga
High School Diploma -
Blackman High School
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