Mackenzie Murphy
Keyport,NJ
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
7
7
years of professional experience
Work History
JUDCIARY CLERK 2 CIVL DIVISON
Monmouth County Courthouse
04.2023 - Current
- Maintaining records, files or other written materials
- Opening, sorting, and distributing mail, cards, letters, forms, and packages
- Answering routine questions regarding practices and procedures of division
- Operating photocopying and scanning machines
- Providing quality customer service to court users and/or internal customers
- Providing information to clients, customers, or public
- Entering data into various automated systems such as ACMS/ECOURTS
- Following up with attorneys and litigants by phone for case related or other needed information
- Composing routine correspondence, such as form letters or standard replies to inquiries
- Maintaining security or confidentiality of records, equipment, or computer access
- Preparing files and records for scanning.
- Managed incoming correspondence to enhance employee performance and reduce time spent on processing and responding.
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
FRONT DESK RECEPTIONIST
Salon CoCo Bond
01.2023 - Current
- Cash Handling
- Confirming and creating appointments ensuring no one is double booked and correct time is being used.
- Greeting customers
- Checking out guests making sure had greatest experience.
- Maintains efficient, clean organized desk.
- Collected room deposits, fees, and payments.
- Coordinated meeting room reservations and set-up requirements for various events or conferences held onsite.
- Maintained confidentiality of sensitive data to protect customer and business information.
- Scheduled, coordinated and confirmed appointments and meetings.
- Sorted and delivered mail and packages upon arrival to correct staff members and departments.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
BEAUTY EXPERT
Clinique
10.2022 - 01.2023
- Cash Handling
- Selling products to customers ensuring customers get exactly what guests need.
- Practices hygiene standards, check in new stock, take inventory, clean counter and testers.
- Works with Counter/Business Manager to ensure merchandising and counter standards are met.
- Maintains efficient, pristine counter and personal Clinique Image.
- Monitored customers for signs of security concerns and escalated issues to management.
- Created memorable customer experiences, adding bonus services such as head and neck massages during appointments.
- Stayed current with industry trends and new product releases, enabling knowledgeable recommendations to clients.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Organized and facilitated in-store promotional events to increase brand awareness and store traffic.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Taught makeup classes, helping students gain in-depth knowledge of various products and uses.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
HEALTH & BEAUTY AIDS DEPARTMENT MANAGER
Saker Shoprite
04.2022 - 09.2022
- Maintain clean and organized work environment
- Verify accuracy of invoices to actual product received
- Ensure quality of all product received and secure properly in appropriate storage areas
- Ensure reclamation or return-to-stock product procedures are followed in accordance with Company policy
- Understand impact of department financials and how to adjust department operations to ensure goals are achieved
- Ensure Unit Price Labels (tags) for all items are maintained and are current
- Maintain open line of communication and work cooperatively with all business partners
- Provide continual training, developmental action planning
- Regularly lift, pull, push and rotate merchandise that weighs 25 lbs., and that occasionally weights up to 50 lbs
- Ordering and maintaining inventory levels
- Assist customers in retrieving items from inaccessible areas or in obtaining products that are either located in warehouses or that may have difficulty in handling
- Merchandising.
- Performed statistical analyses to gather data for operational and forecast team needs.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
- Maintained professional work environment by addressing conflicts proactively and fostering open communication among staff members.
- Communicated with managers of other departments to maintain transparency.
FOOD SERVICE ASSISTANT
Daves Hot Dogs
10.2021 - 07.2022
- Answering and taking orders on phone
- Maintaining speed through high volumes of customers and receiving online/phone orders
- Serving customers
- Maintaining clean, safe, and friendly work environment while following food safety regulations
- Following opening and closing procedures for restaurant
- Making sure all food is prepped and all fridges are restocked for next shift
- Using cleaning products correctly on right surfaces
- Make sure all food is at correct temperature to avoid overcooking or spoilage.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Managed time efficiently in order to complete all orders within deadlines.
NIGHT CUSTOMER SERVICE MANAGER
Saker Shoprites- Parlin, NJ
05.2017 - 11.2021
- Supplies customer service to customers by answering phone calls, assisting with refunds, directing around store and helping solve questions
- Manage front line of cashiers, providing cash drawers, managing employee breaks and schedules
- Assigns daily workload and schedules to staff
- Conducts Payroll, and assists Human Resources with employee relations
- Bookkeeping and closing out sales from day-to-day operations
- Counting Cash Drawers at end of shifts
- Mentors new cashiers on POS systems and customer service communication
- Keeps track of weekly supplies and orders more as needed
- Update Customer Account Information.
- Increased team productivity by providing ongoing training and support to customer service representatives.
- Took ownership of customer issues and followed problems through to resolution.
- Defined clear targets and objectives and communicated to other team members.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Conducted regular performance evaluations for team members, identifying areas for improvement and creating targeted action plans.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
CREW MEMBER
Dunkin’ Donuts- Keyport, NJ
03.2018 - 06.2021
- Food production duties
- Serve customers at register
- Ensure operations excellence by adhering to systems and standards of store
- Cleaning Store throughout day as well as closing
- Fast paced environment skills
- Played key role in successful store audits by maintaining compliance with health department regulations and company guidelines for cleanliness standards.
- Accurately operated cash register to process customer payments.
- Loaded dishwasher with china and thoroughly hand-washed dishes, pans and utensils to tidy up serving line.
- Backed up servers by setting up trays and completing some food deliveries.
- Provided exceptional customer service, addressing concerns or issues promptly and professionally.
- Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
- Took orders, prepared meals, and collected payments.
- Kept food preparation area, equipment, and utensils clean and sanitary.
REGISTAR/SCRIBE
Horizon Staffing Inc.
02.2021 - 04.2021
- Creating charts for patients
- Scheduling appointments as needed for vaccination
- Inputting patients medical insurance into database
- Registering patients to get Covid vaccines
- Entering lot numbers and allergies into patient's chart for Covid vaccine.
- Followed specific guidelines and style rules to meet clients' requirements and maintain consistency.
- Maintained database of transcribed documents for easy access and retrieval.
- Maintained accurate and complete medical records to comply with regulations and standards.
Education
Bachelor of Science - Business Administration
Franklin University
Columbus, OH05.2025
Associate of Applied Business - Business Management
Eastern Gateway Community College
Steubenville, OH12.2022
Skills
- Microsoft Office [Excel, PowerPoint, Word]
- Flexible and Adaptable
- Creative Thinking
- Cash Handling
- Schedule and calendar management
- Attention to Detail
- Record preparation
- Telephone Etiquette
- Sales expertise
- Record Sorting and Filing
- Meeting Coordination
- Microsoft Office
- Document Editing
- Records Maintenance
- Mail Sorting
- Bookkeeping
- Customer Communication
- Administrative tasks
Timeline
JUDCIARY CLERK 2 CIVL DIVISON
Monmouth County Courthouse
04.2023 - Current
FRONT DESK RECEPTIONIST
Salon CoCo Bond
01.2023 - Current
BEAUTY EXPERT
Clinique
10.2022 - 01.2023
HEALTH & BEAUTY AIDS DEPARTMENT MANAGER
Saker Shoprite
04.2022 - 09.2022
FOOD SERVICE ASSISTANT
Daves Hot Dogs
10.2021 - 07.2022
REGISTAR/SCRIBE
Horizon Staffing Inc.
02.2021 - 04.2021
CREW MEMBER
Dunkin’ Donuts- Keyport, NJ
03.2018 - 06.2021
NIGHT CUSTOMER SERVICE MANAGER
Saker Shoprites- Parlin, NJ
05.2017 - 11.2021
Bachelor of Science - Business Administration
Franklin University
Associate of Applied Business - Business Management
Eastern Gateway Community College