Mackenzie Murphy
Elkin,NC
Summary
Adept at enhancing patient satisfaction and streamlining care coordination at Twelve Oaks, I bring a proven track record in HIPAA compliance and staff development. My background includes significant achievements in clinical assessment and fostering strong client relationships, ensuring high-quality patient care and efficient team performance.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Resident Care Coordinator
Twelve Oaks
09.2024 - Current
- Evaluated staff performance regularly through observation, providing constructive feedback for professional growth.
- Coordinated the resident admission and discharge process, ensuring a smooth transition and minimizing stress for residents and families.
- Hired and trained [Number] new staff members on facility policies, patient care and medicine distribution.
- Advocated for residents'' rights, promoting dignity and respect throughout interactions between staff members and residents.
CNA
Pennybryn
08.2024 - Current
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
Personal Care Assistant
The Landings Of Chestnut Grove
06.2023 - 08.2024
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Assisted with transferring and positioning clients, ensuring proper body mechanics to reduce the risk of injury for both parties.
- Built strong relationships with clients to deliver emotional support and companionship.
Shift Leader
Pizza Hut
01.2022 - 06.2023
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
Housekeeper
Genesis
01.2019 - 12.2021
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
Cashier
Tractor Supply
12.2016 - 01.2019
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Waitress
Pizzeria and Taphouse
01.2016 - 12.2016
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
Cashier
Foodlion Grocery Store
01.2014 - 12.2016
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
CNA
Surry Community College
Dobson, NC06.2024
High School Diploma -
Alleghany High School
Sparta, NC05.2017
Skills
- HIPAA understanding
- Staff Training and Development
- Clinical assessment
- CPR Certified
- Care Planning
- Patient Care
- Dementia Care
- Social interaction
- Infection Control
- Client Relationship Management
- ADL support
- Mobility Assistance
Accomplishments
- Supervised team of ten or more staff members.
Certification
- Certified Nursing Assistant License - 591711
Timeline
Resident Care Coordinator
Twelve Oaks
09.2024 - Current
CNA
Pennybryn
08.2024 - Current
Personal Care Assistant
The Landings Of Chestnut Grove
06.2023 - 08.2024
Shift Leader
Pizza Hut
01.2022 - 06.2023
Housekeeper
Genesis
01.2019 - 12.2021
Cashier
Tractor Supply
12.2016 - 01.2019
Waitress
Pizzeria and Taphouse
01.2016 - 12.2016
Cashier
Foodlion Grocery Store
01.2014 - 12.2016
CNA
Surry Community College
High School Diploma -
Alleghany High School